Product and Proposition Manager - Financial Assistance

As a Product and Proposition Manager - Financial Assistance, you will be part of a team accountable for defining, setting, and implementing the strategy for customers at risk of or in financial difficulties, and overseeing the performance and control of the Barclays Financial Assistance (BFA) Operation.

Within this role, you will work closely with product SMEs to maintain an effective control environment, ensuring compliance with applicable regulations, policies, and frameworks. This includes coordinating comprehensive gap analysis across retail lending products, Credit Cards, Loans, Current Accounts, and Mortgages, from early intervention through to core journeys, including vulnerability. You will lead external engagement for financial assistance matters, both from an industry and regulatory perspective, using market knowledge and data to check and challenge the financial assistance strategy and processes. You will help evolve and embed a consistent, effective governance & control framework, ensuring appropriate forums and escalation routes to facilitate performance reviews and decision-making, improving the focus on outcomes, risks, and controls.

To be successful as a Product and Proposition Manager - Financial Assistance, you should have:

• Strong working knowledge of Collections & Recoveries and Financial Assistance strategy.

• Confident in engaging internal and external stakeholders, with the ability to influence those in leadership positions.

• Knowledge of unsecured and secured regulatory requirements, and interpreting these against bank policies and strategies.

• Proven ability in prioritising workloads to meet challenging and evolving workloads and timelines.

• Strong commercial acumen and analytical skills, with the ability to understand and articulate complex information.

• Experience in control and governance, including oversight and effectiveness.

Some other highly valued skills may include:

• Proactive, self-starter who can be relied upon to act on initiative.

• Knowledge of regulatory landscape, market trends, and external influences.

• Excellent communication and interpersonal skills.

• Refined understanding of risk and effective management engagement.

• Attention to detail.

You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

Purpose of the role

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle, and own associated outcomes for customers, colleagues, and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management, and controls.

Accountabilities

• Development of customer-level strategies & solutions tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team, able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy, and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/proposition/journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product/process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives, and communication channels to promote the launch of new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Assistant Vice President Expectations

• Advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives, and determination of reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.