Client Success Manager - Media Solutions

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Do you want to join an extraordinary media sales and marketing organization?

Expedia Media Solutions is looking for a highly motivated Client Success Manager to join us on a 1 year contract. We are the advertising division within Expedia, Inc., and we offer our marketing partners advertising solutions to reach the Expedia, Inc. audience.

If you are cool under pressure, approach challenges head-on, and enjoy teaming up with a hardworking and diverse group of colleagues and clients, then we would love for you to come and work with us!

As a Client Success Manager, you will be an integral member of a operations team working on campaigns composed of strategic and/or named accounts throughout the display campaign lifecycle.

What you'll do:

• Partner with Sales and clients liaising with other teams on campaign creative and production strategy.
• Advise clients on preferred methodologies based on Expedia data and insights, trends in the industry, and competitive analysis for achieving their campaign goals.
• Coordinate campaign production tasks with preferred vendors.
• Ensure on-time campaign launches as well as ongoing monitoring of pacing and performance throughout the campaign.
• Oversee inventory reservation requests and creative scheduling activities with the Technical Ad Operations Team using vendor resources for appropriate tasks.
• Conduct advanced troubleshooting as needed, and assist team members with troubleshooting of production, delivery, or billing challenges.
• Propose and implement optimization strategies if necessary to improve campaign performance or delivery.
• Collaborate with Sales to provide post campaign creative analysis.
• Participate in calls with clients to review and discuss campaign performance and results.
• Consistently meet or exceed relevant metrics established for the team, ensuring timely and reliable delivery of top-quality service.
• Actively engage in team projects to drive operational efficiency and results.
• Assist with training and on-boarding new team members.

Who you are:

• Someone with previous account management experience
• Bachelors and/or 2+ years previous experience in advertising or marketing with knowledge of the online advertising/marketing and travel industry - digital media buying models, digital campaign measurement, ad serving, third party tracking, targeting, etc...
• English is required. Additional languages are a plus.
• Experience working with MS Office applications and intermediate Excel skills required.
• Demonstrated project management experience.
• Experience working in a global, multi-cultural organization.
• Experience with Salesforce, JIRA, Google Ad Manager and Tableau strongly preferred.
• Confirmed ability to work independently handling multiple tasks within tight deadlines with confidence and ease.
• Excellent at communicating and successful with setting expectations.
• A love of meeting - and beating - deadlines.
• Strong organizational skills: attention to detail, diligence and follow-through, creative problem solver, effective time manager.
• You are able to build strong partnerships and can coordinate across other teams and functions.
• You have a growth mindset.
• You can excel in a fast paced and dynamic environment.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets