Senior UX/UI Designer

Join us at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as a Senior UX/UI Designer, you should have experience with:

• Strategic Thinker - a natural collaborator and effective communicator, who can work collaboratively with product teams to understand requirements and define problem statements and align business goals to user needs.
• Design Leader - a detail-oriented leader who can lead a project from the design point of view and is comfortable managing not only their workload but other design disciplines to keep the project on track and successful.
• Expert Communicator - an expert communicator who can confidently communicate design rationale to influence product decisions and adapt to different stakeholder relationships and needs.
• Accessibility Expert - an expert in accessibility with a deep understanding of inclusive design and designing to accessibility standards such as WCAG.

Other highly valued skills include:

• Facilitation and Workshop Skills - ability to lead design thinking workshops, brainstorming sessions, co-creation exercises, and design crits to align teams and generate ideas collaboratively.
• Proficient in Metrics and Analytics - experience in measuring business value delivered by changes through leveraging data and KPIs to inform design decisions and iterate on solutions for continuous improvement.
• Natural Problem Solver + Able to Influence - demonstrates the ability to navigate complex, multi-faceted challenges, using data to inform decision-making. Builds strong relationships with diverse stakeholders, leveraging, influence and persuasive communication to align interests, drive consensus, and deliver business value.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

Purpose of the role

To create best-in-class user experiences that are aligned to customer needs and drive optimal commercial and customer outcomes. Creating products and journeys that meet customers' informational, functional, and emotional needs.

Accountabilities

• Conceptualisation, design, and implementation of user-centric digital banking products and experiences, ensuring alignment with customer needs, industry best practices, and business objectives. Monitoring the impact of design post-launch through relevant CX metrics.
• Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale and advocate for user-centred design principles. Advocate and champion Design Principles within the organisation.
• Development of interactive prototypes and wireframes to visualise design concepts and validate solutions. Iterate designs based on feedback, incorporating changing technical and business requirements and user feedback.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Securing governance oversight and providing design assurance.
• User research, usability testing, and data analysis to gather insights into user behaviour, preferences, and pain points. Utilise findings to inform design decisions and enhance the overall user experience and translate these into commercial and customer outcomes.
• Stay abreast of emerging trends, technologies, and design tools within the fintech and banking industry. Proactively identify opportunities for innovation and improvement in product design processes, tools, and methodologies.

Assistant Vice President Expectations

• To advise and influence decision-making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraise performance relative to objectives and determine reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for inclusion of other areas of specialisation to complete assignments. Identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes.
• Consult on complex issues; provide advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls concerning the work done.
• Perform work that is closely related to that of other areas, which requires understanding how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.