Financial Guide

As a Financial Guide at Barclays, you will work as an enhanced specialist to proactively support high value customers, acting as a trusted guide for their more complex financial needs. Through deeper conversations, reviews, fact finding you will help to uncover the known/unknown opportunities and needs in their financial plans, providing guidance across a range of products – leveraging our deep knowledge of investments, mortgages, Insurance, lending, family finances, and retirement planning helping them grow. Identify and connect them to the expertise they may need.

To be successful as a Financial Guide, you should have experience with

• Communication skills, both written and verbal, and excellent interpersonal skills.

• Customer service and relationship management experience, to deal with external customers on sensitive issues and internal stakeholders to facilitate process.

• Build relationships with colleagues, peers and senior colleagues.

• Expertise in use of IT systems and associated applications.

• Ability to find solutions for customers in distress or with complaints.

• Telephony experience.

Some other highly valued skills may include:

• Understanding of providing investment information in relation to MIFID II (investment only), ability to work towards gaining accreditation within role.

• Experience of working in retail banking or relationship management role.

• Experience of working in a virtual environment.

• Desirable to have business2business experience.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To support clients in achieving their financial goals by empowering them to make informed decisions and navigate the complexities of financial planning.

Accountabilities

• Assessment of clients' financial needs and goals, through the collection of information about clients' income, expenses, debts, savings and investment goals.
• Provision of relevant information providing the opportunity to achieve clients’ goals, including guidance on budgeting, saving, debt management, investments, mortgages, and insurance coverage.
• Explanation of complex financial concepts, product features and benefits in a clear and understandable way, empowering clients to make informed decisions about their finances.
• Provision of guidance on suitable banking products such as banking and savings accounts, credit cards, loans, mortgages, and investment products based on the client's individual needs and financial goals.
• Stay informed about new banking products, regulations, and market trends to ensure they offer clients the most relevant and up-to-date guidance.
• Management of client relations to effectively guide them towards their financial goals, including response to client dissatisfaction and regular communication to provide ongoing support.
• Review of clients’ financial plans and adjust them as needed to adapt to changing circumstances.

Analyst Expectations

• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex/sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.