Student Experience Manager

As our Student Experience Manager, you’ll design and deliver meaningful and engaging journeys for our student members, from their first impression of TSH to their transition as alumni.

Your work will ensure that every interaction reflects The Social Hub’s mission of creating a better society, fostering connection, and making TSH a place where students thrive and create unforgettable memories, ensuring they become lifelong members.

You have a true passion for students and understand their wishes and challenges. With your creative mind, you are eager to design unforgettable experiences for our student members, leading to referrals and retention. You thrive in collaborative environments, have a strong eye for detail, and excel at managing multiple projects simultaneously. With excellent communication skills and a student-first approach, you build strong relationships, foster connections, and drive engagement across our student community and beyond into our wider membership community.

In Case You Don’t Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What you will do

• Design and implement onboarding and offboarding processes that are engaging, memorable, and aligned with TSH’s brand values to foster connections and build community among new students.
• Introduce gamified challenges and activities Collaborate with B2+ & alumni students to serve as ambassadors in the onboarding process.
• Enrich the offboarding experience Ensure programming is inclusive, accessible, and supports mental and physical health with a focus on our students creating a space for meaningful connections between alumni, parents and TSH.
• Collaborate with our data team to get insights about our student wellbeing which we can use for future strategies.
• Define and execute the TSH Alumni strategy, including creating a membership model to sustain engagement post-offboarding by integrating it with a comprehensive alumni strategy.
• Create a tailored digital journey for parents, providing information and support during key moments in the student lifecycle.
• Work closely with teams such as The Studio, CRM, Membership, and Meetings & Events to coordinate and deliver projects aligned with student experience goals.
• Integrate tools like the Hyper Island Toolkit into projects involving M&E and private offices to enhance engagement and innovation.

Who you are

• Creative mindset with a passion for innovation
• Experience in community engagement and project management
• Strong analytical skills and attention to detail
• Excellent organizational abilities
• Empathetic, with a strong connection to students
• Enthusiastic about enhancing student journeys and experiences
• Fluent in English (additional languages are a plus)

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.