Senior Manager, Employer Solutions, Client Portfolio Management

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as Senior Manager, Employer Solutions, Reporting to the Head of Employer Solutions, this full-time and permanent position is based in Hong Kong, allowing you to make a significant impact to our growth.

Key responsibilities:

• Responsible for managing the portfolios of the Employer Solutions team.
• Responsible for cross-sell/upsell as well as overall client experience.
• Attend the meeting with Commercial team to review the key account and provide the updates on deliverables.
• Work closely with deliverable team to solve client issues and ensure the quality of the deliverables.
• Achieve the business goal and financial objectives of the department.
• Cultivate and maintain strong relationships with key accounts and deliver the high quality of service.
• Support Senior in business development and client management such as attend client’s meeting and prepare marketing materials.
• Review on proposals, fee quotations and service agreement for potential clients.
• Responsible for own clients’ portfolio, managing the WIP, recovery rate and fees receivable.
• Design various reports to fulfil clients’ business objective.
• Collaborate with clients to define success metrics and establish key performance indicators (KPIs) for measuring progress.

• In charge of a portfolio of clients with various assignments in payroll, statutory filing, MPF/ORSO administration, employment visa applications etc.
• Analyse client portfolios to identify trends, opportunities, and potential risks, ensuring that each client’s needs are met effectively.
• Develop and implement strategies to optimize client engagement, retention and satisfaction.
• Coordinate with internal teams to ensure the successful execution of client projects and initiatives.
• Monitor project timelines, deliverables and KPIs, ensuring that client expectations are met or exceeded.
• Identify and mitigate potential issues that may impact project success or client satisfaction.
• Use client feedback and performance data to drive continuous improvement initiatives.
• Ensure compliance with statutory payment and reporting requirements in MPF and tax.
• In charge of the setup for new payroll clients.
• Responsible for review and keep abreast of latest regulatory requirements.
• Review and sign off KYC onboarding documentation.

• Support Seniors in people management such as conduct counseling and staff performance appraisal.
• Manage client assignments, monitor and coach junior team members to deliver professional client services.

Perform other ad hoc projects as assigned by the management.

Key requirements:

• Bachelor’s Degree preferably in Business Studies or Human Resources Management
• Experience with sizeable professional firm is a definite advantage.
• Minimum of 10 years’ experience in payroll or HR administration. Minimum 5 years’ experience in supervisory level.
• Good knowledge of Employment Ordinance and HR related regulations is preferred.
• Proficient in various HRIS system is an advantage.
• Outgoing and good team player with good communication and interpersonal skills
• Self-motivated, detail minded, responsible and sales driven.
• Strong problem analysis and problem-solving skills, able to multi-task
• Excellent command of spoken and written English with fluent spoken Mandarin.

Company Benefits:

At our HK office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!