SAP SuccesFactors and / or HCM AMS Consultant

SAP SuccessFactors and/or HCM AMS Consultant

Introduction

For our growing portfolio of Dutch SuccessFactors and SAP HCM customers, we are looking to expand our Functional/Technical application maintenance team. We serve our application maintenance customers from around the globe but also see the added value in bringing local presence, sharing a common language and culture.

Your Job

We are looking for functional application support team members that can support SuccessFactors and/or SAP HCM. You will be assigned to one of our Dutch-based international clients and work with the client and our near/offshore team to provide the support they need.

• Serve as the primary onsite face for Accenture AMS SAP HCM/SF support team at the client site.
• Oversee the business demand pipeline and changes, collaborating with the client to prioritize weekly tasks.
• Provide support to team members for complex incidents and changes.
• Collaborate with the AMS architect on the roadmap and innovation for the HR domain.
• Align and escalate where needed with the Service manager.

Your Team

Accenture is the leading consultancy for SAP SuccessFactors and SAP HCM both locally and internationally. We are known for our complex implementations, innovations, and the software we provide as add-ons.

In the Netherlands, we have a fun team of over 20 colleagues with deep experience. Our international team of SuccessFactors and SAP HCM colleagues form a community that is eager to share knowledge on the latest and greatest, as well as a can-do attitude to help others if needed.

You will work with others in a similar role for a specific client, which typically involves a mix of onsite and working from home. You will have frequent interactions with the client, the Accenture team at the client, other support teams, our support staff in on or nearshore locations, and project consultants.

Qualifications

Your Background

• Bachelor’s or Master’s degree and 3+ years of experience in SAP SuccessFactors/SAP HCM support roles or projects.
• S4HANA HCM knowledge (Time and Leave) and/or SuccessFactors Employee Central.
• English and Dutch speaking.
• Basic understanding of ITIL (support processes).
• Clear communicator & relationship builder.

Nice to Have

• Integration SAP HCM <-> SuccessFactors.
• Other modules in SuccessFactors such as Onboarding, Recruiting, Illness Manager, and Talent modules.
• User experience with tooling like ServiceNow, TopDesk, or similar.

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