Head of Client Acceptance WSEU

At Vistra, our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

The Onboarding Team is established to ensure a smooth onboarding process for new clients and/or client entities focusing on a great client experience on one hand while taking all the legal requirements into account on the other hand. The Onboarding Team works in close collaboration with the Business Development team, Relationship Managers, the Compliance team, and the operational service teams (legal and accounting), to deliver corporate services in the broadest sense. So, if quality, client satisfaction, and smooth organization are of paramount importance in your dictionary, you are a perfect fit for the Onboarding Team! Our renewed organization has an interesting opportunity for you as we are open for a Head of Client Acceptance West and Southern Europe who will contribute to making Vistra’s services fit for the future!

Key Responsibilities

As Head of Client Acceptance WSEU, you commit to our clients and are overall responsible for a smooth organisation of the complete onboarding process at Vistra: from the acceptance of our proposals up to providing services to our clients. You will support your team of Onboarding Leads and Trainees and coordinate the work with the other business teams in Belgium, Spain, France, and Vistra’s Global Service Centre.

• Be operationally responsible for the formal procedure of the acceptance of new clients, together with the Junior Onboarding Manager.
• Manage priorities and set clear expectations for all stakeholders involved, like the Relationship Managers, the Compliance Team, Senior Management, as well as the prospects and/or existing clients during the onboarding phase within Vistra.
• Carefully review corporate documents and KYC to ensure that they are in accordance with KYC / Anti-Money Laundering regulations and our internal policies.
• Be able to recognize the factors that impact the client risk profile.
• Review the policies and procedures that arise during the client onboarding process, in order to improve the customer’s experience and organization operations.
• Maintain the whole process of compliance and risk management: ensure internal deadlines are met, KYC documentation is reviewed, the necessary internal documents are prepared, and risks are identified.
• Take part in and present new prospects in our acceptance meetings with the Client Acceptance Committee.

Attributes & Skills

• Excellent verbal and written Dutch and English communication skills.
• Knowledge of various legal entity types; you understand and articulate ownership chains and organizational structures of varying complexity.
• Pro-active, client-focused, trustworthy, and focused on quality and progress control.

Relevant Experience

• Experience with KYC / CDD and compliance would be a huge advantage.
• Minimum of 4 years experience in a similar position within a Corporate Services, Legal or Financial organization.

Education/Professional Qualifications

Bachelor’s or Master’s degree. Preferably in Law, Finance, or Business Administration.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!