Senior Engineer, Robotics Digital Support

We are currently seeking an experienced Senior Engineer for our Robotics Digital Support team, focusing specifically on operations within the European market. This role is essential in driving the delivery of direct support to all internal and external customers utilizing Stryker’s cloud system environment within Europe.

The ideal candidate will have the expertise to lead and collaborate with the regional support team across Europe and the global support team, ensuring that our support processes are tailored to the unique needs of the European market and are scalable to align with the rapidly growing business demands in this region. This role is critical to delivering customer experience for Stryker, as the front-line providing direct support to health care providers utilizing Stryker’s cloud platforms.

Opportunities & benefits that the role offers

We grow talent; we give you the opportunity to develop your career based on your strengths. Stryker is a career destination for engaged passionate and talented people who are driven to seek the innovation, growth and opportunity that only we offer.

• Possibility to improve your skills and evolve your career as a management position for example

• Work in Europe’s 8th best “Great Place to Work”.

• Attractive flexibility in working arrangements.

• Permanent Contract

• Complete autonomy

Is this you?

You have at least 2 years of experience in Information Technology (preferred)

You have experience

• with Internet Of Things (IOT) architecture and cloud-based platforms such as Azure, AWS or GCP

• collaborating amongst multi-disciplinary teams to drive complex troubleshooting, root cause analysis and issue resolution

• with ITIL Service Delivery basic concepts

• assisting with the development of technical support process flows

• Exposure to Data Privacy and Cybersecurity concepts

• in Software Development Life Cycle processes

You have a Bachelor’s Degree in Software Engineering / Computer Science or similar experience

You speak Fluent English A keypart of this role will be to work with international suppliers across the world.

You are a Collaborative Partner with excellent interpersonal communication and collaborative teamwork skills, who thrives to work with team members at various levels of the organization and from different cultures.

You stay focused on the Goal You are self-directed and enjoys problem solving while staying focused on the goal. You can organize and understand the importance of keeping track of what is going on in your goals/projects.

You do the Right Thing You have a high level of autonomy, responsibility, discipline, and attention to detail.

What will you do at Stryker?

• EU-Centric Support Leadership: Lead the delivery of high-quality support to users within Europe of Stryker’s cloud systems, ensuring consistent and effective regional operations.

• Process Design and Scalability for EU Market: Collaborate with the Digital Support Manager to develop and implement support processes that are specifically designed for scalability and effectiveness in the European market.

• R&D Collaboration for EU-specific Needs: Work closely with the Research and Development team to develop troubleshooting protocols and issue resolution procedures that cater to the unique requirements of the European region.

• Regional Team Coordination: Provide leadership to the regional support team within Europe. Ensure that each team member is equipped with the necessary skills and knowledge to provide exceptional support.

• Technology Evaluation and Implementation: Assess and integrate new technologies and innovations that can enhance the efficiency and effectiveness of the support framework within Europe.

• Assists with root cause investigations as requested by Department Management.

• Participates in exploratory testing and other engineering verification and validation activities to familiarize with new products and provide input on product improvements, serviceability, and potential customer support occurrences.

• Performs other duties, as needed, to assist Department Management.

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spines that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more that 130 million patients annually. More information is available at stryker.com.