Lead Solution Architect

Lead Solution Architects are key members of the Expert Services team and work with customers in both our onboarding and ongoing phases of work. Lead Solution Architects are experts on Optimizely products and guide customers through custom integrations and provide ongoing advisory serving as Technical Account Managers for customers who continue to expand platform functionality through the integration of additional data sources. Solution Architects partner with multiple constituents internally -- Product, Customer Success, and Engineering

Job Responsibilities

• Serve as the technical lead and owner of technical deal strategy.
• Collaborate with Account Executive teams to identify and uncover customer business goals, needs, and pains.
• Lead sessions with engineering teams to map our technical solutions to the customer's environment and technical challenges.
• Establish credibility and explain our technical approach with Engineering and Product teams.
• Lead the technical implementation and day-to-day management of POCs, integrated into our customers front and backend technology. stacks - ensuring early customer success and a long-term business relationship.
• Prove the technical feasibility of the platform to highly technical and developer audiences.
• Own responsibilities for designing, building and maintaining our demo systems, strategies, and resources. Enabling our Expert Services team to deliver targeted, persona-based, business-value driven presentations.
• Stay on top of industry news, technology products, platforms and partners to ensure you and your team provide and maintain a deep industry and ecosystem expertise.
• Find ways to continually maximize efficiencies in the technical sales process and support sales efficiency across sales teams and segments.
• Custom development and launch of new sales products and customer integrations to our internal teams and customer community.
• Partner closely with our customer success teams to ensure continuity of an amazing customer experience - for life.
• Collaborate closely with Product and Engineering teams to help influence product roadmap based on market/customer requirements.
• Provide technical responses to RFPs and RFIs.

Knowledge and Experience

• You have documented experience coding with Javascript, HTML and CSS.
• Documented experience in backend web development such as Java, Ruby, Node, PHP, C#, or native mobile application development in Android or Objective-C/Swift
• Demonstrate functional knowledge of web and mobile application architecture
• Experience in designing or developer web applications a plus
• World class presentation skills. You feel comfortable leading presentations and demos of our platform to large groups, both technical and non-technical. In-person and virtually.
• You can tie business problems to technical solutions and understand technology value propositions.
• You have excellent communication skills. You can easily relate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people.
• Experience in a consultative role with clients, partners, management, and peers
• A demonstrated and proven capacity to quickly absorb new concepts and technologies.

Education

Bachelor's degree preferably in Computer Science or Information Technology/Systems with equivalent work experience