Online Channel Manager

Skills that will come in handy in this job.

• You're original. Your creative ideas never cease to amaze. Whether it's something you dream up, design or make, it's always original.
• You're innovative. Hello, early adopter! You're abreast of all the latest developments that are important to your work.
• You're customer focused. If the customer is happy, you're happy. You ask the right questions, listen carefully and keep going until the problem at hand has been resolved.
• You know everybody. You know people and people know you. You enjoy expanding your network and readily leverage it to achieve your objectives.
• You're part of the team. You're a sociable person and go out of your way to help your colleagues, even if it means setting your own interests aside.

Your Job

As Online Channel Manager you will take care of the optimization of VodafoneZiggo's online service channels. You will support the customer service with optimizing channels such as chat, messenger and our socials. As Online Channel Manager you are constantly looking for improvements that contribute to the performance of the operational KPIs on these online channels. In addition, you monitor and sharpen the implementation of our strategy and vision for the usage of online service channels. You recognize the bottlenecks and improvement potential of our processes and handovers within the channels and get to work on them. In this role, you will contribute to innovation in the field of automation and assisted services. In short, you will be central to the digital transition of our customer service.

What we offer

You give your best every day, because it makes you happy – and because of these benefits. At VodafoneZiggo a fulltime job starts from 32 hours. It is up to you! Based on a 40-hour working week, you can count on:

• Gross monthly salary of between € 3.900 and € 5.575 - with growth potential.
• A Benefit Budget of 14.95% (incl. holiday allowance) on top of your gross salary. Have it paid out, use it to buy extra holiday days or save it up for something nice - it's up to you.
• The option of working from home 2 or 3 days a week, plus an internet allowance.
• Unlimited Learning: unlimited access to thousands of courses and workshops.
• A phone with a Vodafone plan. For personal use, too.
• NS-Business Card of your choice. Travel first class for business and pleasure for free.
• Discounts on Vodafone and Ziggo products and services.
• A pension scheme with additional savings options.
• Partner leave? We will top up your statutory allowance to 100% of your salary for a total of six weeks.
• Annual bonus based on overall company performance.
• Tax deductions on expenses such as childcare and sports memberships.
• Win tickets to concerts at the Ziggo Dome, Ajax football matches and more.

What you bring to the job

For the role of Online Channel Manager you have the following qualifications:

• HBO work and thinking level
• Relevant experience in Customer Service and project planning
• You are familiar with the possibilities of digital service channels such as chat and Messenger
• You can implement changes and manage the change process
• You have experience with stakeholder management