Magnet.me - Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
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To executive all activities necessary for a smooth and uninterrupted order delivery process.
Purpose of the role:
Coordinate efficient customer order processing, provide necessary import documentation to customers, ensure an efficient and sustainable level of customer service quality to all customers.
Key accountabilities:
Ensure efficient and timely handling of the Order to Cash process in close collaboration with our Distribution Center/Forwarding agent and planning department. Check and monitor credit limits in close collaboration with the account management and Finance. Adhere to segregation of duties and SHE guidelines. Process deliveries by allocating manually or automatically batches for each industry subject to customers’ specific requirements
Surveillance of return orders within the customer complaint process, replacement of goods, and all documentation/certificates related to the orders, i.e. orders confirmation, invoices, credit notes
Working in close cooperation with Supply Chain, Premix Production and Customer Service to minimize hurdles and assure the best possible service to the customers
Process and surveillance of Customer Complaint, identify potential problem and source of solution and where appropriate escalate to CCS Management to avoid reoccurrence. Surveillance of return orders within the customer complaint process, replacement of goods, all documentation/certificates related to the orders, i.e.orders confirmation, invoices, credit notes
Education and Expedience:
Bachelor Degree or equivalent experience in business related field
Fluent in English and French
Good knowledge of Microsoft application and ERP system SAP
Practical experience in Customer Service and transportation activities
Critical Competencies:
Team player
Ability to perform under stress
Problem solving ability
Flexible and open minded
Business and process oriented
Communicative and cooperative
Leadership values:
Builds trust, collaborates with colleagues and is a force for good
Demonstrates high level of responsibility shape the future as well as owning the outcome
Team player, develops others, and enables dsm-firmenich to be “the best company to work for”
Encourages outside-in views, welcomes challenges, and promotes customer centricity
Royal DSM N.V. is a global science-based company active in health, nutrition and materials. By connecting its unique competences in Life Sciences and Materials Sciences DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative solutions that nourish, protect and improve performance in global markets such as food and dietary…
Royal DSM N.V. is a global science-based company active in health, nutrition and materials. By connecting its unique competences in Life Sciences and Materials Sciences DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative solutions that nourish, protect and improve performance in global markets such as food and dietary supplements, personal care, feed, pharmaceuticals, medical devices, automotive, paints, electrical and electronics, life protection, alternative energy and bio-based materials. Put it all together and you have a unique health, nutrition and materials company with annual sales of close to €9 billion, locations in 49 countries and more than 22,000 employees worldwide. The company is listed on NYSE Euronext.
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