Internship Service Team

Job Description

Internship details

Period: 4 – 6 months

Hours per week: 32 - 40

Location: Hybrid (ITO office, Amsterdam and work from home)

Start date: September 2024

The work

Hi (potential) master student! You will intern within the Service team, Accenture Song. You will work side by side with management consultants, strategy consultants, product designers, business designers, creative technologists, and more to deliver people-centric experiences that generate value for our clients. This allows you to experience what working as a consultant is like while having the option to write your thesis.

​Team: The Service Group within Accenture focuses on the Customer Service domain at clients - so specifically the customer-facing part of companies. Our group consists of 20 committed people specializing in strategy & management consulting, ranging from analysts to directors.

Daily Tasks: As an intern within the Service Team, your job consists of two main aspects: Writing your thesis on a topic within the field of Customer Service, and; Gaining experience as a consultant. The following can be expected:

• Conducting research within the Service domain;
• Writing your thesis with the support of dedicated people in the Service Team;
• Get the opportunity to present your results to our team and others within the organization at fixed times;
• Gain experience as a consultant within Accenture.

Research: We support research topics that connect to the following domains, among others:

• Digital Commerce: anything related to the transition to online sales, both B2C and B2B
• Customer Platforms: anything related to enabling businesses to interact with and manage their customers moving towards an omnichannel perspective
• Service Transformation: anything related to the way a business delivers its services and customer support to better meet needs and expectations

Interested? If you are interested, please provide us with a motivational letter where you propose a research topic. You can upload your motivation letter together with your resume in our Workday system.

Song Talent Factory (STF) As part of your internship, you will also take part in Song Talent Factory. This program will be leading you through your path at Accenture Song and will provide additional engagements/activities/projects to enhance your intern experience.

Being part of the Song Talent Factory, you will:

• Get professional guidance on finding the next step in your career;
• Get expert support on your thesis topic while leveraging all Accenture resources;
• Be part of one Song program where you are required to collaborate with other interns at Accenture Song from our different offerings (Commerce, Design & Digital Product Creation, Marketing and Customer Service);
• Work on a large internship long consulting project together with your STF group. This will allow you to not just get a glimpse of one of the four capabilities, but you will really get to see everything Accenture Song has to offer;
• Be part of the Accenture Song community through companywide and intern specific engagement events;
• Enjoy the wide variety of training opportunities.

From building an app for coffee catch-ups to dinners after work, the Song Talent Factory will make your experience at Accenture Song even more enjoyable!

Who we are

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy and campaign, content and channel orchestration. Join us and bring to life bold ideas with the biggest impact through the unlimited potential of creativity, technology, and intelligence. Visit us at: www.accenture.com/song.

Song is one of five services that make up one Accenture – the others are Strategy & Consulting, Technology, Operations, and Industry X.

Qualifications

Here’s what you’ll need

We expect the following qualifications and qualifications from an intern thesis:

• A Pro-active attitude;
• Be enrolled at a Masters program in a Dutch university;
• A Hands-on mentality;
• Entrepreneurial and creative mindset;
• Independent working attitude;
• Affinity with Customer Service practices;
• Curiosity to develop yourself further;
• Fluency in both Dutch and English is a must.

What’s in it for you?

Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises:

• Work with flexibility, in a culture based on trust
• Embrace a sustainable growth mindset
• Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.
• Lead and transform our clients with technology
• Connect with our global network of 700.000 colleagues.

These promises are reflected through our excellent employee benefits, including:

• Career guidance facilitated by your individual appointed People Lead.
• You will receive internship allowance and a laptop
• The opportunity to work hybrid and access to any office of Accenture in the Netherlands.
• Social activities like Friday Drinks, sport events and parties
• Unique chance to experience the real-life job of a consultant Accenture from the inside
• Unlimited learning: access to thousands of free courses, classes and workshops.
• Membership of our Internship Community which will give you the chance to attend lunch lectures, classroom workshop and build your network within Accenture

What we believe

Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.