Magnet.me - Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
Je carrière begint op Magnet.me
Maak een profiel aan en ontvang slimme aanbevelingen op basis van je gelikete vacatures.
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
Customer requirements gathering and engagement
Engage with delivery team to ensure right solution is proposed to the customer
Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
Support Project Manager/ Delivery Team in delivering the solution to the customer
Ensure Customer Satisfaction through quality deliverable on time
Build domain expertise and contribute to knowledge repository
Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
Pre-sales team
For solutioning for an RFP/ client requirement
Principal Consultants
Governance and to discuss and drive business requirements and growth
Testing team/ QA
For quality checks and continuous analysis to ensure seamless delivery
Delivery team
For product solutioning and developing systems and processes
Client partners/ sales team
For any lead generation
Consulting Partners
Coordinating for consulting solutions and continuous support
Customers
To provide them with right solution and ensure customer satisfaction & engagement
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Applies the competency in all situations and is serves as a guide to others as well.
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
Behavioral Competencies
1.
Customer Engagement and Delivery Management
PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated,
2.
Knowledge Management
No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter
Salesforce Service CloudWipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
Resources:
Change language to: English
Deze pagina is geoptimaliseerd voor mensen uit Nederland. Bekijk de versie geoptimaliseerd voor mensen uit het Verenigd Koninkrijk.