Community Manager

For one of our clients, we are looking to fill a critical position of the company, tasked with empowering our landlords and partners to develop environments where members can connect, share, and learn in an inspiring workspace. As a Community Manager, you are the cornerstone of the facility, crafting unparalleled member experiences and delivering superior service. You are the go-to resource for members, their guests, and the primary contact for vendors, always ready to assist with any questions, requests, or needs.

Member Experience

• Ensure an outstanding overall member experience, meeting key performance indicators for satisfaction.
• Serve as the primary contact at the front desk during office hours.
• Foster and maintain robust, positive relationships with and among members.
• Manage the building’s email inbox, ensuring messages are routed appropriately.
• Handle the collection and distribution of all mail and packages.
• Maintain cleanliness and organization at the front desk and mailroom consistently.
• Support organizational initiatives aimed at enhancing customer experience, including managing events, promotions, and communications.

Operations

• Perform morning walkthroughs of the building to ensure quality control.
• Report and track any issues related to building performance with the community manager to maintain high standards of building quality and member experience.
• Understand and implement the building’s Emergency Action Plan when necessary.
• Assist in managing the onboarding/offboarding process of new building members.
• Oversee inventory orders, receipts, and management.
• Run any applicable social media handles for the office space
• Handle minor sales-related duties and tasks such as viewings.

Events

• Organize events that cater to the interests of our community, aimed at strengthening member connections.
• Design a monthly event calendar and distribute event notices throughout the building.
• Actively promote events to maximize community participation.
• Explore and implement creative approaches to enhance member engagement and provide unique experiences.

About the Office Space:

• Location Weesperstraat 107 Amsterdam
• 10.000 m2
• More than 1.000 daily members
• 500 m2 garden
• Sport area
• 500 common area
• Reception desk

About You:

• Bachelor’s Degree
• A minimum of two years of relevant experience in fields such as hospitality, multi-location retail, startups, or administration. Must have experience in customer service.
• Possesses outstanding communication skills, both verbally and in writing.
• Well-organized and methodical.
• Naturally skilled at networking and excels in hospitality.
• Thrives in challenging situations and adapts well to dynamic, fast-paced settings.
• Exhibits qualities such as integrity, reliability, responsibility, accountability, self-awareness, a strong work ethic, and empathy.
• Proficient in English (Dutch is advantageous) both in writing and speaking.

What We Offer:

• Free membership at office location for work/gym use
• 8% holiday allowance & 25 days of holiday based off 40 hours work/week
• Pension
• A quick sense of added value to the company and room for growth in the role
• Summer party & Christmas party
• Ongoing trainings to focus on employee development