Senior Manager - Resilience, Crisis & Reputation - Financial Sector

The Resilience, Crisis & Reputation (RCR) team at Deloitte helps organisations increase their resilience by preparing for, responding to, and recovering from planned or unforeseen high-impact events. We are looking for a motivated Senior Manager to join the team and contribute to this mission.

This job in a nutshell

The Resilience, Crisis & Reputation (RCR) team at Deloitte helps organisations increase their resilience by preparing for, responding to, and recovering from planned or unforeseen high-impact events. We are looking for a Senior Manager.

Benefits

• You’ll receive a profit-sharing bonus, on top of your fixed salary.
• Continuous professional growth. Join our development program.
• A work-from-home office setup allowance to make sure you have everything you need for an ergonomically designed workstation and internet allowance.
• Flexible and hybrid working, in accordance with team and client commitments.
• 26 days of paid annual leave, and the opportunity to purchase additional leave.
• A good mobility scheme: the choice of various options such as a lease car, travel by public transport, a cash option or a combination of these.
• A laptop and iPhone. The iPhone can also be used for personal purposes.
• A time for time arrangement that creates flexibility for personal moments that matter.
• A good pension scheme with a personal contribution of only 2%.
• An opportunity to take part in our collective health insurance scheme.
• An opportunity to benefit from tax-efficient facilities such as company fitness, a bicycle scheme or the opportunity to lease a bicycle.
• The opportunity to use 55 hours of babysitting service per calendar year if your child is 12 years old or younger.
• A flexible budget, which you can use to make choices in flexible benefits, for example purchasing extra leave days or financing a bicycle plan.
• Various leave options tailored to meet your individual needs, from parental leave (also for rainbow families) to the flexibility of exchanging three national holidays for non-national holidays.

Be the true you

You effectively communicate complex ideas and analyses and are comfortable with managing change. Most importantly, you bring your personal strengths, view of the world and unique personality. You need the following qualifications for the position of Senior Manager:

• Minimum 10 years of experience, preferably within consultancy, in areas such as Resilience, Crisis Management, Safety & Security, Enterprise Trust & Reputation, and/or Business Continuity Management;
• A completed master’s degree in social sciences, communication studies, international relations, security studies, public administration, security and risk management, computer science, or another relevant field;
• Project management skills and experience managing colleagues;
• Experience in the financial sector: knowledge of and experience with various physical security concepts and methodologies from leading international and national organisations (e.g., ASIS, NKBR 3.0, DHM) and conducting physical security audits;
• Experience managing operational disruptions (e.g., crisis management) within the financial sector and knowledge of relevant regulations (e.g., DORA);
• Known for your interpersonal and analytical skills, proactivity, social awareness and a hands-on approach;
• Excellent communication skills in Dutch and English, both verbal and written.
• Preference: Certificate of the Business Continuity Institute (CBCI)

What impact will you make?

In today's fast-paced world, disruptions and high-impact events are inevitable. The RCR team helps organizations anticipate, navigate through, and recover from these planned or unforeseen situations. We believe that resilience is not just about recovery; it's also about thriving amid change. Our services help organizations foresee, navigate, and adapt to both gradual changes and unexpected disruptions. Moreover, we assist in turning organizational challenges into opportunities. We create a resilient culture through technology, data and strong stakeholder collaboration, ensuring that our clients are ready for any storm.

How do you do this?

• Managing projects and the project team members;
• Advising organizations in developing, organizing, and implementing their security processes;
• Supporting organizations through all phases of a crisis, for example, by developing and conducting crisis simulations and learning cycles, performing Business Impact Analyses (BIA), and preparing planning documents;
• Advising organizations in resilience, crisis management and continuity management to minimize the impact of crises and disruptions and to build and sustain organizational trust and reputation;
• Proactively building relationships with (potential) clients and developing innovative solutions and propositions.

Our strategic resilience approach rests on three critical pillars: safety and security, trust and reputation, and societal resilience and critical infrastructure. By embedding resilience into strategies, organisations can protect their operations, strengthen stakeholder trust and secure long-term success. You will have the opportunity to contribute to one of these pillars, choosing the one that best matches your interests or provides the day-to-day challenge you seek.

You will be working in a market-leading resilience team with a focus on the financial sector. The team has brought new concepts to the market like the Minimum Viable Organisation and Willing & Able. In all domains we see an increase in the demand for becoming more resilient: banking, insurance, investment management and pension funds. The frameworks we work with are the ISO standards and the BCI Good Practice.