Technical Customer Support Specialist

As a Technical Customer Support Specialist, you will deliver high-quality technical support to customers using IDEXX diagnostic solutions, ensuring a seamless experience while troubleshooting hardware and software issues. This role offers the opportunity to work in veterinary diagnostics and make a direct impact on veterinary practices and patient care.

The Customer Support team plays a critical role in supporting IDEXX customers across Europe, building strong relationships and ensuring customers maximize the value of diagnostic solutions.

Why this role matters

You will be a key contributor to customer success within the Companion Animal Group (CAG), ensuring veterinary professionals can rely on IDEXX technology to deliver critical diagnostics. You will help strengthen customer relationships, support business growth, and ultimately contribute to better outcomes for animals.

In this role

• You’ll provide technical support on diagnostic analyzers and software solutions.
• You’ll coordinate installations and troubleshoot hardware and integration issues.
• You’ll partner with internal teams to resolve customer challenges efficiently.
• You’ll guide customers through troubleshooting and best practices.

What you need to succeed

• Fluency in English and one South European language, such as Portuguese, Spanish, or French.
• Experience providing exceptional customer support in technical or service environments.
• Ability to collaborate effectively across teams to resolve complex issues.
• A proactive, problem-solving mindset with strong communication skills.
• Experience supporting customers in fast-paced, multi-channel environments.
• Strong technical aptitude with hardware, software, or networking exposure.
• Proven experience delivering high-quality customer service.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• A relevant degree or equivalent experience in a technical or scientific field.

What you can expect from us

• This is a hybrid role based out of our Hoofddorp location, with a minimum of eight days a month onsite.
• Opportunity for an annual equity bonus.
• On-the-job training and career advancement opportunities.
• Additional benefits including, but not limited to, financial support, gym benefits, wellness resources, volunteer paid days off, a bike plan, foundation donation matching, and more.
• 25 days holiday per year.
• Retirement/pension contribution paid by IDEXX.

Why IDEXX

IDEXX is an innovation leader in the industries it serves, and team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

With customers in over 175 countries and a collaborative global workforce, IDEXX fosters a culture that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.