Technical Customer Support Specialist
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As a Technical Customer Support Specialist, you will deliver high-quality technical support to customers using IDEXX diagnostic solutions, ensuring a seamless experience while troubleshooting hardware and software issues. This role offers the opportunity to work in veterinary diagnostics and make a direct impact on veterinary practices and patient care.
The Customer Support team plays a critical role in supporting IDEXX customers across Europe, building strong relationships and ensuring customers maximize the value of diagnostic solutions.
Why this role matters
You will be a key contributor to customer success within the Companion Animal Group (CAG), ensuring veterinary professionals can rely on IDEXX technology to deliver critical diagnostics. You will help strengthen customer relationships, support business growth, and ultimately contribute to better outcomes for animals.
In this role
- You’ll provide technical support on diagnostic analyzers and software solutions.
- You’ll coordinate installations and troubleshoot hardware and integration issues.
- You’ll partner with internal teams to resolve customer challenges efficiently.
- You’ll guide customers through troubleshooting and best practices.
What you need to succeed
- Fluency in English and one South European language, such as Portuguese, Spanish, or French.
- Experience providing exceptional customer support in technical or service environments.
- Ability to collaborate effectively across teams to resolve complex issues.
- A proactive, problem-solving mindset with strong communication skills.
- Experience supporting customers in fast-paced, multi-channel environments.
- Strong technical aptitude with hardware, software, or networking exposure.
- Proven experience delivering high-quality customer service.
- Strong communication and interpersonal skills.
- Ability to multitask and stay organized in a fast-paced environment.
- A relevant degree or equivalent experience in a technical or scientific field.
What you can expect from us
- This is a hybrid role based out of our Hoofddorp location, with a minimum of eight days a month onsite.
- Opportunity for an annual equity bonus.
- On-the-job training and career advancement opportunities.
- Additional benefits including, but not limited to, financial support, gym benefits, wellness resources, volunteer paid days off, a bike plan, foundation donation matching, and more.
- 25 days holiday per year.
- Retirement/pension contribution paid by IDEXX.
Why IDEXX
IDEXX is an innovation leader in the industries it serves, and team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
With customers in over 175 countries and a collaborative global workforce, IDEXX fosters a culture that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.…
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
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