Senior Regional Operations Manager (Marketplace) - EMEA

Join Uber’s EMEA Mobility Central Operations team as a Senior Regional Operations Manager, leading efforts to monitor and improve dynamic pricing across the marketplace.

About the Team

The EMEA Mobility Central Operations team, in close partnership with Regional teams, shapes the vision, strategy, and execution of Uber’s Mobility operations across Europe, the Middle East, and Africa (EMEA). Operations is at the heart of the business, ensuring seamless experiences for riders and driver partners while driving the growth of Uber’s platform. Central Operations consists of four verticals: Rider Operations, Driver Operations, Marketplace and Business Operations.

The Marketplace team sits at the crux of Uber’s two-sided marketplace, with riders on one side and driver-partners on the other. Through optimal pricing decisions, the efficient and targeted use of rider promotions and driver incentives, and leveraging Uber’s pricing and matching technology, the team ensures that the marketplace continues to operate smoothly and is well set up for long-term growth.

About the Role

We are looking for a Senior Regional Operations Manager to lead efforts to monitor and improve dynamic pricing. This role will focus on monitoring, supporting experimentation, and rolling out updates, while working closely with Product teams to drive technical improvements. Additionally, you will collaborate with Finance to track and analyze the financial impact of marketplace pricing technology, ensuring investments adhere with plans.

We’re looking for a highly analytical and proactive problem solver who can build a strong intuition for the ridesharing marketplace. This role requires a deep curiosity for marketplace dynamics, a track record of turning complex challenges into scalable solutions, and the ability to collaborate effectively with regional and cross-functional teams.

What you will do

• Develop and execute data-driven strategies to optimize surge pricing.
• Enhance product performance by monitoring key metrics and collaborating with Product teams to drive improvements.
• Conduct relevant analytical deep-dives to improve reliability across EMEA, and size and identify key initiatives.
• Collaborate with Finance to analyse the root causes behind deviations and advise on remediation.

What we are looking for

• 5+ years in an analytical role such as Data Analytics, Data Science, Consulting or Tech Operations.
• Strong undergraduate degree, ideally in Statistics, Mathematics, Computer Science, Economics or similar.
• Ability to synthesize large datasets into actionable insights and solutions.
• Experience with A/B testing and knowledge of Statistics is a plus.
• Proficiency in SQL (Intermediate required; Advanced preferred).
• A proactive mindset with a passion for identifying and solving complex problems.
• Strong interpersonal and communication skills, with experience working in cross-functional teams.
• Proven ability to thrive in a fast-paced, ever-changing environment.
• Demonstrated ability to design and scale solutions across multiple markets while balancing operational trade-offs.

Preferred Qualifications

• Proficiency in pandas/plotting; familiarity with ML/optimization techniques is a bonus, as is expertise in Gen AI tools.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.