HR Operations Expert

HR Operations Expert will be responsible for supporting HR Operations Team Leader in successful execution of Recruitment Operations processes and services, following set standard operating procedures in a timely and high-quality manner with excellent customer focus.

This is a fixed-term role for approximately 6 months.

Main duties and responsibilities

• Ensure a high standard of day-to-day service delivery of the Recruitment Operations team; in line with agreed procedures, SLAs, KPIs and Customer expectations.
• Stakeholders’ engagement ensuring the smooth running of the detailed Recruitment Operations Team processes delivering a high level of candidate experience. Act as a trusted advisor.
• Support Team Leader in day-to-day team management, ensuring team members can be confident and comfortable in their role, and have the tools, training, knowledge and environment to achieve.
• Workflow management, allocate Recruitment Operations Team tasks, monitor workload, communicating deadlines and priorities to team members.
• Lead by example. Initiates and actively participates in team building activities, exercises open communication and build a culture of support and collaboration.
• Motivate and encourage the team, setting clear expectations, providing constructive feedback, recognizing achievements and support engagement initiatives.
• Work closely with each Recruitment Operation’s team member, to play an active role ensuring they feel integrated and supported within our team promoting wellbeing.
• Develop, apply enhanced knowledge and expertise across assigned sub team’s services and process, undertaking the service and operational delivery of tasks, query management and supporting the resolution of complex questions and escalations.
• Perform other tasks assigned by Team Leader, to ensure exceptional service delivery, structure and planning.

About you

• Excellent command of English.
• Ability to work under pressure, and manage stakeholder expectations.
• Experience in working within a Recruitment environment with an ATS (preferred).
• Customer oriented and proactive approach.
• Effective planning, organizational skills, time management and prioritization.
• Ability to work well with team members and with other teams to deliver solutions.

About Us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

Agile Working

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

Pre-Engagement Screening

In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability, and references from previous employers.