Junior Account Manager (Inside Sales)

Eurofins BioPharma Product Testing Benelux is seeking a proactive and customer-focused Junior Account Manager (Inside Sales) to strengthen our commercial team.

Eurofins BioPharma Product Testing Benelux is part of the global Eurofins network and provides analytical services to pharmaceutical, biopharmaceutical, and medical device companies. The laboratories focus on quality and regulatory compliance and hold GMP and ISO 17025, 9001, and 13485 accreditations, performing analyses in accordance with the European and British Pharmacopeia (EP and BP), United States Pharmacopeia (USP), Japanese Pharmacopeia (JP), and client-specific methods.

Job Description

In this role, you will manage a diverse portfolio of existing customers, acting as the primary commercial point of contact and ensuring high-quality engagement across your accounts. The position is strongly inside sales oriented, focusing on daily customer interaction, quotation management, and structured follow-up across a broad customer base.

You play a key role in ensuring customer satisfaction, safeguarding revenue, and identifying growth opportunities, while working closely with internal stakeholders such as Operations, Project Management, and Technical Experts. You contribute to a data-driven, customer-centric sales organization, where CRM discipline, proactive communication, and account monitoring are essential.

While the role is primarily office-based, you may occasionally support events or customer engagement activities.

Responsibilities

• Manage and maintain relationships with a portfolio of existing customers, acting as the primary commercial point of contact.
• Respond to client inquiries via email and phone in a timely and professional manner.
• Prepare, send, and follow up on quotations, proposals, and service offerings.
• Maintain regular contact with customers to ensure satisfaction and identify evolving needs.
• Manage and update contracts, NDAs, and MSAs for your assigned accounts.
• Maintain accurate and up-to-date records in the CRM system, including opportunities, activities, and follow-ups.
• Track and manage leads and opportunities within your portfolio, ensuring timely progression.
• Collaborate closely with Operations, Project Management, and Technical teams to gather input and ensure smooth execution of customer requests.
• Monitor account performance, including revenue trends, activity levels, and customer behavior.
• Identify upsell and cross-sell opportunities within your existing customer base.
• Flag risks, delays, or changes in customer activity to the Business Development Director.
• Contribute to internal reporting by providing regular updates on activities, pipeline, and account status.
• Support a structured and data-driven way of working within the commercial team.

Qualifications

• Bachelor’s or Master’s degree in Chemistry, Pharmaceutical Sciences, Biochemistry, Biotechnology, or a related field.
• 1–3 years of experience in a commercial, customer-facing, or inside sales role.
• Affinity with the pharmaceutical, biotech, CRO/CDMO, or laboratory services environment is a strong advantage.
• Basic understanding of, or strong interest in, GMP regulations and analytical testing services.
• Strong organizational skills and ability to manage multiple tasks and accounts simultaneously.
• Excellent communication and interpersonal skills.
• High level of accuracy and discipline in CRM and administrative processes.
• Proactive, customer-focused mindset with a strong sense of ownership.
• Comfortable working in a complex, multi-stakeholder environment.
• Fluent in English (both verbal and written); Dutch is preferred.

What Eurofins offers

This position is open within the Business Unit NBLSC, located at the Eurofins BioPharma Product Testing Leiden site on the Leiden Bio Science Park. You will join a close-knit team where collegiality and collaboration come first, with varied work and frequent interaction with scientists and teams within Eurofins. The diverse customer portfolio helps ensure engaging and dynamic work, in a responsible and challenging position with clear growth opportunities.

• 25 vacation days with the option to purchase 7 additional days, based on a full-time contract
• Travel allowance of 23 cents net per kilometer, or full public transport reimbursement via NS Business Card
• Hybrid workplace with a remote work allowance
• Participation in a pension scheme with 50% contribution by Eurofins
• A monthly choice budget balance of 8.95% of gross salary, including holiday pay and a year-end bonus, which can be paid out or used for benefits such as extra days off
• Discount on additional health insurance
• Tax benefit via FiscFree for various products and services such as a bicycle, sports contribution, fitness, mobile telephony, computers and tablets, or a weekend away
• Professional training and development opportunities
• Training options via the online learning platform Good Habitz
• Diverse developmental opportunities within the organization
• A large client portfolio that ensures diversity in your work
• Clear growth path towards Account Manager or Business Development roles