Fraud Operations Analyst

As a Fraud Ops Analyst, you’ll be the go-to person for spotting suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules while delivering a smooth, worry-free banking experience 🛡️

You’ll handle everything related to fraud cases, take charge of tricky situations, and come up with smart ideas to make our processes even better for a safer and smoother banking experience.

Take Ownership

• Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity 🕵️‍♂️
• Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead
• Bring empathy and effective communication into every interaction to provide the best support possible

This challenge is perfect for you if

• You have knowledge of fraud monitoring and prevention
• You speak English fluently and have strong communication skills, while showing empathy
• You're a problem solving enthusiast, and can prioritize your work when needed
• You thrill at leading thorough investigations, using your attention to detail for efficient resolution
• You already have an advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell
• Your expertise in KYC and PayOps will be a plus when tackling fraud cases and improving our processes

Your space to perform

We give you the space and the tools you need to succeed 💪

• 🤟 Great, international colleagues who share your mindset
• 👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
• 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
• 🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
• 📚 We support growth with bunq Academy and €1500 annual learning budget
• 🚴 Massive discount with Urban Sports Club 💪
• 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
• 💻 A MacBook so you can Get Shit Done with us
• 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
• 💰 An optional pension plan with monthly contribution from bunq
• 💸 Monthly contribution to your phone and internet bills
• 🍻 Friday drinks and other celebrations - bunq style

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.