Project Logistics Customer Excellence Specialist

In this role, you will organize and supervise project logistics orders end-to-end, acting as the key operational contact for customers and internal stakeholders. You will ensure excellent service quality, strong data accuracy, and a safety-first mindset, while supporting profitable execution through correct cost control and invoicing processes.

How you create impact

• Organize and supervise Project Logistics orders to ensure the highest level of customer service at all times.
• Create and manage operational files in a structured and timely manner.
• Ensure all systems and data are accurately and promptly maintained, including OGS, Salog, and HSE applications.
• Act as the operational link between pricing, operations, and revenue care teams.
• Monitor operational performance of all involved parties and proactively address issues and deviations.
• Review daily operational reports and execute required follow-up actions.
• Ensure all customer operational activities are performed in line with contractual agreements.
• Promote a safety-first culture and report all unsafe acts, conditions, and incidents.

What we would like you to bring

• Experience in freight forwarding, logistics, or project logistics operations.
• Strong organizational skills and the ability to manage multiple files and stakeholders.
• Customer-oriented mindset with the ability to build trustful, long-term relationships.
• High attention to detail, particularly regarding data quality, documentation, and systems.
• Understanding of cost control, gross profit planning, and invoicing processes.
• Proactive and solution-oriented working style.
• Good command of English, enabling effective communication in an international environment.

What's in it for you

At Kuehne+Nagel, you’re not just starting a new job — you’re joining a global leader in logistics where your work has real impact. We offer a supportive and inclusive culture that values collaboration, innovation, and personal growth. You’ll thrive in an international environment that encourages continuous learning and career development. With us, you’ll experience a dynamic workplace where your ideas are heard, your contributions are valued, and your potential is nurtured.

Who we are

At Kuehne+Nagel, your work goes beyond logistics and enables essential deliveries around the world. As a global leader, we offer a safe, stable environment where your career can make a real difference, including supporting the delivery of life-saving medicines and sustainable transportation solutions.