National Project Logistics Customer Excellence Team Lead

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As the National Project Logistics Customer Excellence Team Lead, you will guide a dedicated team of freight specialists to deliver exceptional service quality, operational accuracy, and customer satisfaction. You will oversee the execution of Project Logistics orders and shipments for one or more key accounts, ensuring excellence in performance, profitability, and customer engagement. In this role, you will build a capable, independent team that consistently exceeds client expectations and contributes to sustainable business success.

How you create impact

• Lead, coach, and develop a team of freight specialists responsible for one or more customer accounts.
• Ensure the highest customer service quality across all Project Logistics operations.
• Drive operational efficiency and continuous improvement across daily workflows.
• Oversee the onboarding of new business to ensure requirements are met and profitability targets achieved.
• Maintain accurate and timely recording in all required systems.
• Implement, monitor, and improve customer KPIs to enhance performance and service delivery.
• Manage staffing, resource planning, and operational priorities to meet business and financial needs.
• Address customer issues proactively, ensuring effective resolution and maintaining strong relationships.

What we would like you to bring

• Experience in project logistics, operations, or customer service.
• Strong leadership skills with the ability to guide and develop teams.
• Basic financial understanding, including margin and cost awareness.
• Ability to handle escalations with a proactive, solution-driven mindset.
• Effective communication and stakeholder management skills.
• Strong process discipline and accuracy in system usage.
• Experience supporting new customer onboarding and setup.
• A continuous improvement mindset focused on delivering service excellence.

What's in it for you

At Kuehne+Nagel, you’re joining a global leader in logistics where your work truly makes a difference. You will be part of an inclusive and collaborative environment that values initiative, innovation, and personal growth. We empower our people to take ownership, develop professionally, and contribute to shaping the future of Project Logistics. Join us and play a key role in delivering outstanding service to our customers - your + drives customer excellence.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.