Guest Relations - Internship - nhow Amsterdam RAI - starting Sept. 2026

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming distinctive, ground-breaking and iconic hubs in key destinations across Europe and Latin America.

Are you the Guest Relations Intern who has a passion for people, an immaculate eye for detail, and who enjoys the vibrant atmosphere of nhow Amsterdam RAI, "the cultures hub"?

About nhow Amsterdam RAI

For this iconic social hub, we are looking for an energetic, structured, and creative personality who is ready to take part in a dynamic design hotel. You will be the memory-maker by creating elevated stays for our guests.

What's in it for you (spoiler: a lot!)

• Compensation of € 750 gross per month for all your hard work, based on full-time hours;
• Free online and offline training organized by Minor Hotels University Northern Europe;
• Refer-a-friend bonus of 500 EUR;
• Employee rates from 36 euros in all our hotels worldwide;
• 30% discount in the F&B outlets, Friends & Family discount up to 25%, and various discounts in (web)shops;
• Welcome @ Work: dine, spend the night, and have breakfast in your own hotel for 2;
• Team building events, trips and holiday parties;
• The opportunity to grow within our company worldwide.

What makes you the perfect fit for this bold journey?

• You are currently enrolled in bachelor's education in a topic close to hospitality, such as travel and tourism or hotel management; this point is a must-have;
• You naturally want to connect with people, get to know our guests, and adapt the service to them;
• You have experience working with guests from different cultures, preferably in travel and tourism;
• You are organized, spontaneous, and have an eye for detail;
• You have ideas and you are not afraid to turn them into reality;
• You need to be able to speak and write well in English; another language is a plus.

What part will you play in creating the unforgettable?

The Guest Relations department is part of Reception. In this role, you will take extra care of guests by placing in-room amenities, meeting and talking to VIPs, setting up surprises for guests in the rooms, monitoring guest reviews and overall quality scores, keeping hotel colleagues up to date with what is going on, and much more. You will also be involved in handling guest complaints.

The team is bubbly, creative, and international. Good to keep in mind that the shifts start at 8:00, 10:00, or 13:00, and you will sometimes be working on weekends.

A day in the life of a Guest Relations rock star

• 08:00 You arrive, in uniform, with a cup of coffee in the back office. You check the VIPs arriving that day, read the reports from yesterday, and plan the day.
• 09:00 Prepare VIP amenities, cards, balloons, cakes, etc.
• 10:00 Catch up with emails and guests' requests and get back to them.
• 12:00 Enjoy your lunch with colleagues from other departments.
• 13:00 You support your reception colleagues at the reception and in the lobby by connecting with guests, helping with luggage, or assisting with check-in/check-out.
• 14:00 Help guests with recommendations for what to do and where to go in Amsterdam.
• 14:45 Prepare the VIP cards for the following day, check the planning for the following day, and hand over to your colleague.
• 16:00 Time to go home!