Customer Journey Management (CJM) Programme Intern

Kickstart your career in Customer Journey Management at ABN AMRO!

Are you a student eager to gain hands-on experience within a large financial organisation and interested in customer experience, process improvement and change management? This is your chance.

As a Customer Journey Management (CJM) Programme Intern, you will play an active role in shaping and strengthening how ABN AMRO designs, manages and improves its customer journeys. You will support a bank-wide programme that brings structure to change, communication, training and documentation. Working closely with senior stakeholders, you’ll help translate strategy into practical, tangible outcomes that make a real impact across the organisation.

At a glance

In this hands-on internship, you support the redesign and operationalisation of the Customer Journey Management capability across the bank. You may also contribute to Business Process Management (BPM) initiatives with similar responsibilities.

Your job

Your activities include:

• Supporting change management and communication activities, including stakeholder communications and programme updates
• Creating and maintaining programme documentation, plans and coordination artefacts
• Supporting the design and development of CJM training content and curriculum
• Improving data quality, documentation standards and governance for customer journeys
• Helping establish a sustainable operational foundation for CJM

Overall, your role focuses on creating, documenting, coordinating, baselining and enabling structured change at enterprise level.

Your working environment

You will work in a complex, regulated banking environment, within teams across I&T, BPM and CX. The role requires independence, structure and strong attention to detail, while maintaining close alignment with senior stakeholders and programme leads.

Your profile

• Bachelor’s or Master’s student (e.g. Business Administration, Marketing & Communication, Management, Economics or similar)
• Enrolled in a

  Dutch institution

  for the entire duration of the internship
• Preferably available as soon as possible for 5-6 months
• Strong analytical, structuring and documentation skills
• Clear written and verbal communication skills
• Comfortable working independently and with senior stakeholders
• High attention to detail, especially in documentation and data quality
• Proficient in PowerPoint, Excel and Word
• Interest in Customer Experience, Customer Journey Management, BPM or change management
• Curious, proactive and eager to learn in a large organisation

What we offer

• Hands-on experience in enterprise-level Customer Journey Management
• A personal work laptop
• Insight into how CX, BPM, governance and audit requirements interact in banking
• Practical experience translating strategy into change, training and documentation
• Exposure to large-scale programmes and senior stakeholder environments
• A strong learning opportunity in a professional, structured setting