Crew Roster Optimisation SME

This role will play a key and active role as a Subject Matter Expert (SME) in the multi-year Crew Roster Optimisation Project within the wider Advanced Crew Ecosystem (ACE) transformation programme, which encompasses all of TUI’s Crew Management Systems.

The Roster Optimisation Project will encompass the entire implementation process for each of the five TUI Airlines, from scoping requirements, documenting and understanding current as-is processes, and designing future to-be processes and systems, through system design, testing, documentation, rollout, training and integration into Business as Usual (BAU).

To ensure the new solutions are fit for purpose and future-proof, collaboration across TUI Airline will be essential. This involves working closely with stakeholders to capture critical processes. Additionally, it’s crucial to balance local requirements with identifying opportunities to leverage new technology, streamline processes and champion change.

An understanding of the Crew Optimisation processes, along with the ability to translate regulatory, industrial and company obligations into system settings, would be invaluable.

In this role, you’ll report to the Optimisation Lead and the opportunity is offered on a 2 year Fixed Term contract basis.

About our offer

• Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health and well-being support, and more
• Flexible working with a dynamic working environment that encourages a healthy work-life balance
• Access to the TUI Learning Hub to support your development and ambitions
• Opportunities to work on global projects and teams
• Involvement in local charity and sustainability initiatives like the TUI Care Foundation

About the job

• Work collaboratively and closely with the project team, IT, the wider Manpower and Crew Planning community and suppliers to roll out a new suite of Roster Optimisation tools and harmonised ways of working across all TUI airlines
• Scope, document, test and train on the Jeppesen system and ways of working across all airlines, ensuring that processes and systems designed are fit for purpose, while engaging effectively with the supplier’s Agile processes and maintaining a focus on continuous improvement
• Act as an agent for change, engaging effectively with stakeholders in local offices, across the crew and back-office communities and with social partners as needed to identify and mitigate barriers to change and promote the project and its benefits
• Play an active part in the effective and efficient rollout of the Crew Roster Optimisation solution to all AOCs, contributing to planning, risk and issues management, deadline management, communications and lessons learned
• Contribute to budget, costs and benefits management processes, helping to ensure that the project delivers the highest possible benefits for the lowest possible costs
• Be inquisitive, analytical and data driven, striving for the implementation of a solution that allows for effective continuous improvement, including assessing system outputs such as crew rosters and KPIs
• Constantly strive for better ways of working, both as part of the project and in the vision for the BAU system, helping to ensure iterative improvement in project approach and business processes
• Support social partner interactions relating to the project to help ensure a seamless rollout, attending meetings and negotiations as necessary and staying close to proposed changes to agreements or ways of working
• Perform additional duties and provide support as required by the Optimisation Lead and the Head of Business Process Optimisation

About you

• Demonstrate a collaborative, enthusiastic and proactive approach to teamwork, communication, project delivery and change management
• Be self-motivated with excellent communication skills and the ability to build relationships with diverse stakeholders
• Have strong attention to detail given the complexity of the project and the optimisation process
• Show commitment to continued professional development and learning
• Have strong business English, both spoken and written; some international travel will be involved, and German and/or Dutch would be beneficial but not essential
• Experience of the Jeppesen Crew Pairing and Rostering suite is essential
• Experience of delivering projects and business change would be advantageous

Security statement

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline and will guide you on the necessary information you need to provide at each stage.