Creative Operations Studio Project Manager

Job description

As the Creative Operations Studio Project Manager, you’ll be the operational heartbeat of our Creative team - the person who brings calm, clarity and a cheeky bit of structure to the beautiful creative chaos. You keep a full-view dashboard in your head (and in tools 😄): what’s coming, what’s blocked, what needs love, and what needs a polite “not right now.” You’re the strategic right hand to our Global Head of Creative and the connector across Brand Comms, Digital, NPD, markets and partners - making sure we deliver brilliant work on time, every time. You make it easier for designers and copy to do their best work by removing friction, untangling priorities and setting up smart ways of working. And because we’re raising the bar, you’ll help level up how the team runs - without killing the creative vibe.

What you will do

• Run the creative “traffic control tower”: manage intake, scope requests, align expectations and keep priorities crystal clear across markets and teams.
• Own resourcing & planning: create and maintain a clear weekly plan so the right people are on the right work at the right time (even when everything feels urgent).
• Project-produce like a pro: lead delivery for campaigns, studio work, TV/film productions, packaging and innovation launches - timelines, budgets (where relevant), risks, the lot.
• Spot bottlenecks early & unblock fast: raise flags, propose solutions, and keep stakeholders aligned (with just the right mix of kindness and firmness).
• Build better ways of working: improve workflows, templates, playbooks, onboarding and tooling so we can scale without chaos.
• Protect quality and consistency: partner with the Global Head of Creative to ensure the work lands beautifully and consistently across channels and countries.

Our new flavor

• Relevant experience in creative operations / project management / production (agency or in-house), with a strong understanding of how creative work actually gets made.
• A natural planner + connector: you love clarity, you see the moving parts, and you make it easy for others to collaborate (even with loads of stakeholders).
• Stakeholder magic: you can read the room, communicate clearly, handle conflict calmly, and de-escalate when things get spicy.
• Operational excellence with creative empathy: you bring structure that enables creativity - you’re here to help the work fly, not to police it.
• Comfortable using planning/PM tools and spreadsheets (Asana/Trello/ClickUp vibes are a plus), and you’re not afraid to improve how the system works.
• We are all about being more in person than apart; this means we offer flexibility but see each other in the office on average 3 days a week. More is fine too!
• Believe wholeheartedly in Tony’s purpose. You live our core values: outspoken, in it together, entrepreneurial, raise the bar and makes you smile.

Our benefits

At Tony's you will get the opportunity to be part of something extraordinary; first and foremost, by making real impact in the world but also enjoying the nice benefits we provide as you help us succeed. We’re dedicated to enabling all Tonys to grow and develop their careers and therefore we offer training programs, regular feedback cycles, coaching and a generous L&D budget. We also offer a wide range of additional benefits, including a luxurious vega-lunch, company bonus, minimum of 28 holidays, inspirational team updates, unforgettable events and unlimited chocolate.