Team Lead, Implementation (French and English speaking)

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We are seeking a dynamic and experienced professional to fill the role of Team Lead for our Implementation Consultants. As the Team Lead, you will play a crucial role in overseeing and managing a team of Implementation Consultants responsible for deployments of our products and services. This position requires strong leadership skills, project management expertise, and the ability to ensure successful implementations while maintaining a high level of client satisfaction.

What you’ll be responsible for:

Team Management:

• Lead and mentor a team of Implementation Consultants and Technicians, providing guidance, support, and training as needed.
• Foster a collaborative and positive team culture, promoting effective communication and knowledge sharing.

Project Oversight:

• Oversee the planning and execution of implementations, ensuring adherence to project timelines and quality standards.
• Collaborate with cross-functional teams to streamline processes and optimize project efficiency.

Client Interaction:

• Act as an escalation point for client issues, providing timely resolution and maintaining a high level of client satisfaction.
• Collaborate with the sales team to understand client requirements and expectations for implementations.

Performance Monitoring:

• Monitor and assess the performance of the Implementation Consultants against key performance indicators.
• Provide regular feedback and conduct performance reviews to ensure continuous improvement.

Resource Allocation:

• Allocate resources effectively to meet project demands and deadlines.
• Work closely with project coordinators to ensure adequate staffing for deployments.

Quality Assurance:

• Ensure that implemented solutions meet quality standards and client expectations.
• Implement best practices for quality control during installations.

What you’ll be bringing to the team:

• Proven experience in a leadership role, preferably as a Team Lead or Manager in a implementation environment.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Technical proficiency in implementation processes, preferably in industries such as technology or retail.
• Excellent time management and organizational skills.
• Fluency in French & English is required.

What’s In It For You:

• Genuine career opportunities in a company that’s creating new jobs every day.
• Work in a team large enough for growth but lean enough to make a real impact.
• Exposure to modern and proven technology.
• Ability to work and grow in a truly flexible environment.

Benefits:

• Lightspeed equity scheme (we are all owners).
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health.
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform.
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year.
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow.
• Subsidy to annual travel pass if you travel by public transport to the Paris office.
• Regular breakfast or lunches, drinks & snacks in our Paris office.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.