Consultant CDO Office

This role is for a Consultant in the CDO Office within Reporting and Insights (part of COO Tech & Transformation) at ING Bank.

Reporting and Insights provides insights, ensures data compliance, and enables CTO to steer based on high quality information. Within Reporting and Insights, the CDO Office is the department this role reports into.

The CDO Office ensures that CTO operates on meaningful, trusted and compliant data. It strengthens reporting processes, data delivery efficiency and data management practices in alignment with ING’s global data standards. The team provides the standards, frameworks and consistent ways of working that support institutional reporting across performance, delivery, financials, service management, people and risk.

We work closely with (senior) management, process owners and report/metric owners who shape steering and reporting requirements. We also collaborate with engineering, architecture and data delivery teams that build scalable and reusable data flows, and with Global Data Management who define ING’s global data standards.

Our mission is to create insights that matter based on data with meaning. This means ensuring that information used within CTO is useful, trusted, owned, compliant and institutional to support ING’s global way of working. As a Consultant in the CDO Office, you help drive this mission by supporting improvements in data management, reporting and data delivery efficiency.

Roles and responsibilities

Data management governance across CTO

• Ensure ING Data Management Policies are applied and maintained
• Implement strategic objectives across CTO organization including data lifecycle
• Support CTO in adopting the governance and data delivery practices and improving reporting processes
• Identify inefficiencies, manual work and duplication and guide teams toward improvements

Data & Transformation Leadership

• Take responsibility for functional transformation programs that execute the enterprise data strategy within Tech
• Implement and maintain Unified Reporting Framework Governance and CTO Metric Boards
• Continuously improve policies and frameworks based on customer feedback
• Apply available dashboard tooling and be accountable for periodical reporting via dashboards at CTO level and CTO domain level
• Deliver data objectives into concrete initiatives, roadmaps, and delivery models aligned with CTO priorities
• Apply program governance structures, including scope definition, delivery models, escalation paths, and decision frameworks
• Prepare program proposals, delivery roadmaps, and governance documentation
• Monitor and report on progress and proactively manage dependencies/impediments and mitigation actions
• Take accountability for your decisions and deliverables

Cross domain alignment

• Work across engineering, reporting, governance and architecture teams to ensure delivery
• Facilitate relationships across domains on defined topics
• Involve the right people and bring the best out of people

Governance, policy alignment and reporting and insight enablement

• Interpret and apply ING data management and data quality frameworks
• Implement these requirements into CTO teams
• Initiate improvements in reporting flows, from sourcing and lineage to metric clarity and consistency
• Work with report owners and data consumers to improve data quality

Communication and structuring

• Verbally skilled and experienced in presenting at multiple organizational levels
• Prepare clear analyses, narratives and decision papers; proficient in PowerPoint
• Simplify complex data topics for a wide range of stakeholders

Experience

• Proven track record of leading and successfully delivering complex, multi‑stakeholder initiatives
• 10+ years’ experience as a consultant and delivery expert in IT environments and data management capabilities
• Proficient consultancy skills, written and verbal
• Proven experience in one or more of the following areas: data governance, data management, reporting, analytics, technology consulting or data delivery
• Understanding of and experience in analytic and reporting environments (tooling/analytics)

Skills

• Strong analytical skills, clear communication abilities and a structured problem-solving approach
• Ability to collaborate with and influence others across domains
• Team player

Competencies

• Strategic and analytical thinking: able to translate strategy into practical insights across data, reporting and delivery
• Consultancy craft: applies structured problem solving and synthesis
• Stakeholder management and influence: align senior stakeholders across Tech, Data and Reporting
• Planning and structuring: brings order and provides structure in complex issues
• Communication and storytelling: create clear narratives for diverse audiences
• Collaboration: build bridges across engineering, reporting, governance and architecture
• Data and reporting governance acumen: understands data governance and reporting requirements
• Self-leadership: works independently with growing advisory responsibilities

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life.

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues