Team Lead Hub & Tooling

As Team Lead Hub & Tooling, you will build and lead a new team at the heart of Lely's digital operations. With the commercial launch of the Lely Hub approaching, we are forming a dedicated Hub & Tooling team within our Digital Operations Center (DOC). Your mission: ensure reliable, secure day-to-day operations of the Lely Hub and central technician tooling for our customers and colleagues worldwide.

Your team will be operationally end-to-end responsible, from on-farm connectivity and secure access to incident handling and Security Operations. You will define the team's ways of working, shape on-call rotations, and build a culture of post-incident learning that drives structural improvements. As part of the DOC management team, you will help define the vision for the Digital Operations Center, translate it into clear priorities, and align across teams to deliver on it.

One morning you might be deep-diving into a connectivity issue with your team; the next, you're aligning with Product Development on operational readiness for a new rollout. This is a role where operations, product development, and field support come together, and where your leadership directly impacts the experience of farmers and technicians around the world.

We're looking for a hands-on coach who helps a skilled team grow and who rolls up their sleeves to work alongside the team on complex operational challenges when needed.

Your key responsibilities:

• People leadership: recruitment, onboarding, coaching, performance management, and growing your team members in their careers.
• Running and continuously improving Lely Hub and technician tooling operations, including monitoring, backup and restore, log analysis, robot connectivity checks, secure access, and release/change control.
• Creating and owning the Hub & Tooling team roadmap with clear priorities, milestones, and progress reporting.
• Owning operational readiness for validation and rollout, aligning on decision moments and ensuring acceptance criteria are met.
• Shaping and maintaining clear operational agreements with Product Development and adjacent teams, and reporting on service health, MTBF, MTTR, and the improvement roadmap.
• Building strong relationships with Lely Clusters and Lely Centers and translating field feedback into operational improvements.

What is your experience?

We are looking for someone who combines technical depth with genuine people leadership, someone who brings energy, structure, and a calm head when it matters most.

• Minimum of 5 years of experience as a team lead or people manager in application or platform operations (IT Ops).
• Experience with Agile/Scrum and ITSM; ITIL v4 certification is a plus.
• Hands-on background in monitoring, observability, and alert quality; you know how to reduce noise and create actionable thresholds.
• Strong stakeholder management skills and excellent communication and presentation skills in English. Dutch is a plus.
• Calm under pressure, with proven ability to coordinate major incidents and translate technical issues into clear actions.
• Entrepreneurial mindset with a drive to improve processes and take ownership.

What you can expect from us

Working at Lely means contributing to sustainable progress within one of the most innovative organisations in the Netherlands. You help make the agricultural sector future-proof, and we ensure that you have all the space, resources and support you need to do so.

• An international working environment with room for personal initiative and entrepreneurship.
• Excellent employment conditions, including up to 8 weeks of holiday per year and a solid pension scheme.
• A salary within the range of € 5015,- to € 7163,- gross per month, with the expectation that your starting salary allows for growth within the scale over time.
• During the Christmas holiday period, the Lely Campus is closed for two weeks, depending on your role.
• Strong development and career progression opportunities. You are in control of your own development and can choose from a wide range of training programmes via our Lely Academy, from personal development to role-specific courses.
• Our modern Lely Campus offers daily access to extensive sports facilities, including an indoor gym, outdoor padel courts, an outdoor basketball and volleyball court, table tennis and table football. You can join Hyrox workouts, sign up for personal training, or challenge your colleagues during an active break.
• Enjoy fresh coffee and tea from our in-house barista, made with milk straight from our own farm, as well as a healthy and affordable company restaurant.
• A healthy work-life balance thanks to our hybrid working policy. You work at least three days per week on Campus, with flexible working hours and plenty of opportunity to spend additional time on site between 06:00 and 20:00.
• The opportunity to participate in a preventive medical examination.
• A free shuttle bus takes you to and from the Maassluis metro station, ensuring your working day starts and ends smoothly.
• Successes should be celebrated, from work anniversaries to Christmas parties. At Lely, we know how to do this properly.

About Lely

A sustainable, profitable and enjoyable future for dairy farmers by combining robotics, engineering and farming expertise. That is what we believe in.

It all started in 1948 with the dream of two brothers in Maassluis. Since then, we have been an innovative leader in automated systems for dairy farmers around the world. With more than 2,800 specialised professionals, we continuously work on new agricultural revolutions. We still do this from our Campus in Maassluis, the building with the highest achievable sustainability performance in the Netherlands, while operating worldwide. All with one goal: to make dairy farming appealing for the next generation as well.