Vendor Manager Technology

At ING, procurement is about collaboration, innovation, and creating strategic impact that drives sustainable growth. We are a global organization in the CFO domain with a presence in more than 20 countries. We embed responsible practices, and deliver solutions that touch every part of the organization. If you thrive in a dynamic environment, approach challenges with curiosity, and want to help shape what’s next, this is your opportunity to make a real difference.

Role: Vendor Manager Technology

The team

Procurement Netherlands is led by the Head of Procurement (HOP) and forms part of the Group Procurement organization. The function maximizes the value ING gets from suppliers and safeguards the integrity of our supply chain, operating efficiently and with sustainability at the heart of everything we do. We enable business partners to realize future changes and contribute to ING’s strategic goals by:

• Understanding business demand and helping stakeholders choose solutions that fit.
• Selecting and managing qualified suppliers for high-impact outcomes.
• Acting in full compliance with internal and external regulators.

Change, renewal, and transformation are in our DNA, with a single goal: delivering the best customer experience.

Join us if you want to be part of the next chapter of our procurement journey at ING.

Roles and responsibilities

The Vendor Manager is responsible for the execution of the Source-to-Contract processes, specifically the contract Life Cycle Management activities on a strategic level and must ensure that the process always runs seamlessly. Responsible for developing the vendor plans containing clear objectives, important (contractual) focus areas, development items to support value creation and continuous improvement. Ensure accomplishment of the defined objectives as included in the vendor plan, manages and monitors the vendor performance (commercially and third-party risk), monitors completion of contract obligations, negotiating contracts and disputes. Responsible to manage critical and strategic assigned contracts in close alignment with Business Contract Owner.

Your key responsibilities include:

Category Expertise

• Experience to support building and executing a category strategy in the area of Technology Business Applications, Infrastructure software, Telecom, and IT Services.
• Provide and share trends, developments, and risks for designated vendors to the Category manager.

Vendor Management

• Build supplier relationships, develop and implement a supplier and contract strategies.
• Evaluate and report periodically for assigned vendors regarding performance to business contract owners and procurement leadership.
• Host and facilitate, in close alignment with business contract owner, vendor review meetings at strategic level.
• Translate business plans into matching supplier relationships for assigned vendors.
• Conduct contract negotiations with suppliers for major scope changes, updated internal/external requirements, renewals, and disputes.
• Manage contract approvals. Send the contract to the supplier and retrieve signatures from both parties.
• Share requirements and supplier innovation with Category Managers and Sourcing & Category Managers as input for category plans and sourcing projects.
• Provide input for the leadership team by evaluating available supplier innovations and strategies.
• Consolidation of suppliers and set up a preferred supplier list. Create visibility of the preferred suppliers towards ING NL.

Contract Management

• Manage the contract lifecycle for assigned contracts.
• Manage supplier performance by collecting performance measurements and data. Conduct supplier dialogues.
• Manage and monitor contract and third-party risk compliance and contract obligations so that the contract objectives are achieved.
• Perform product and service quality assessments. Verify the quality of products/service against contractual terms and conditions. Identifying and implementing contract improvements.
• Manage supplier phase-out and vendor master data for a specific set of contracts.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility.

Bring the right mix of experience, expertise, and mindset to make an impact.

Work experience

• >6 years in Procurement/Vendor Management area, preferably at a strategic level and preferably in an international financial services provider organisation.
• >2 year managing vendor relationships, preferably at a strategic level in the Technology category. Main knowledge focus on software and services.
• Experience working with offshore teams.

Competencies

• Master English business language/communication perfectly (spoken as well as written). Dutch Language required for role.
• Proven track record in delivering procurement value.
• Strong relationship management skills.
• Legal acumen.
• Stakeholder management.
• Implementing supplier management for critical and strategic contracts.
• Signalling and consulting business on supplier and market risks.
• Lead the governance structure with suppliers and contract owners and service managers.
• Analytical skills.
• Specific category and supplier knowledge to get the best value out of the supplier relationship.
• Experience and local NL market knowledge in the IT category.
• Regulatory, cloud and cybersecurity knowledge
• Influencing and conflict resolution skills.
• Agile and self-driven.
• Drive sustainable procurement.

Rewards & benefits

• A salary indication tailored to your qualities and experience within GJA18
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1.5 paid, 1.5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING.