Junior IT Support Engineer (f/m/x)

About the role

As a Junior IT Engineer within our Benelux Operations tribe, you will support the team responsible for keeping technology across our production facility running smoothly. You will play a key role in ensuring colleagues receive the right hardware, access, and support to do their work effectively.

In this role, you will primarily focus on the practical side of workplace IT. You will help prepare and configure laptops, support onboarding and offboarding processes, and assist colleagues with day-to-day hardware and access questions. Working closely with our IT Engineers and Operations teams, you will gain hands-on experience in a fast-paced production and logistics environment.

You will be based fulltime on-site at our Bleiswijk Distribution Center and collaborate with colleagues across Benelux to support reliable, secure workplace technology. Occasionally, you may be required to travel to some of our logistics hubs across the Netherlands and Belgium.

Please note: Visa sponsorship is not available for this role.

What you’ll do

• Support the onboarding and offboarding process by preparing, configuring, and collecting company devices such as laptops, phones, and accessories
• Assist colleagues with day-to-day IT requests related to hardware, accounts, and basic troubleshooting
• Help manage the lifecycle of company devices, including setup, maintenance, repairs, and inventory tracking
• Support the IT team in maintaining workplace technology such as laptops, printers, and peripherals across the Distribution Center and office
• Work with tools such as Google Workspace, Slack, Azure (Entra ID), and device management platforms to assist with user setup and access management
• Collaborate with IT Engineers and Operations teams to resolve IT issues and ensure employees have the tools they need to work effectively
• Contribute to keeping documentation and asset records up to date

What you’ll bring

• You have graduated from a relevant study program (for example IT, Computer Science, Information Systems, or a related field)
• You have a passion for computer hardware and operating systems such as Windows or macOS
• You enjoy solving practical problems and helping colleagues with technical questions
• You are organized and comfortable handling equipment, setup tasks, and asset tracking
• You communicate clearly and are comfortable interacting with colleagues in English
• You are eager to learn and gain hands-on experience in a professional IT environment

Above all, we are looking for people who will make HelloFresh better. There are many different ways of developing skills, and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What we offer

• A strong starting package including pension scheme (Aegon Cappital, 50/50 split), employee discounts (20% HelloFresh, 40% Factor_), and access to the “Benefits at Work” discount page
• Support for your wellbeing with free access to Headspace and OpenUp, plus discounted gym memberships (ClassPass & Bedrijfsfitness Nederland)
• Time off to recharge with 24 vacation days per calendar year to start, growing to 30 days per calendar year with your tenure
• Plenty of learning opportunities including a €700 annual development budget, AI learning programs, and access to internal and external training platforms
• Travel made easy with full public transport reimbursement or €0.23/km for car or bike
• A social and supportive environment with team events, Friday drinks, and regular company moments to connect
• Everything you need to get started including a laptop and a well-equipped office with lunch, snacks, and coffee