Onboarding Trainer NL

Onboarding Trainer NL

About Rentman

Rentman is a B2B SaaS scaleup building an operations management platform for event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open and flat, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact.

Mission of this role

As an Onboarding Trainer, you help customers successfully implement and start using Rentman by combining structured training with practical workflow guidance. You make sure customers can translate product knowledge into real, working operational setups that fit how they actually work. You're part of the Professional Services team within Customer Experience, reporting to the Professional Services Team Lead and you work closely with Customer Success and Support to ensure a smooth, consistent experience across the customer journey.

How it works

On a strategic level, you work closely with the Customer Success and Support teams for your supported languages, sharing input and contributing to strategy and tactics. On a daily, tactical level you work mostly autonomously, directly with customers, acting as their voice within the company. As an Onboarding Trainer, you advise on how Rentman can support customer workflows rather than designing their entire operational processes.

What you'll do

• Deliver structured onboarding trainings, workshops, refresher sessions and deep dives for new and existing customers, as well as new employees joining Rentman
• Guide customers and employees through defined learning pathways using real product scenarios and hands-on, task-based exercises
• Provide practical guidance on how customers can configure Rentman to fit their operational workflows, applying best practices to their specific context
• Create reusable learning materials such as training exercises, tutorial videos, webinars and walkthrough demonstrations, contributing at least one new or improved asset per month
• Identify recurring onboarding challenges and share structured feedback to continuously improve training content and learning pathways
• Adapt your pacing and explanations to different audience maturity levels while maintaining a standardized curriculum
• Escalate cases where customer needs go beyond training scope, working closely with the wider Customer Experience team

What makes a successful Onboarding Trainer

• Experience delivering product training, workshops or onboarding sessions for customers or internal teams
• Fluent in Dutch with a strong command of English, ready to connect with customers in both languages
• Ability to explain complex software workflows clearly and guide participants through hands-on exercises
• Solid understanding of SaaS products or operational workflow tools and how they support real business processes
• Comfortable working with both technical and non-technical audiences, adapting communication style without losing precision
• Experience creating structured learning materials such as exercises, tutorial videos, webinars or walkthroughs
• Ability to spot recurring friction points in onboarding and turn them into concrete improvements
• A personality that fits Rentman: takes ownership, loves working with others, is curious and gets motivated by solving challenges as a team

Nice to haves

• Background in the AV rental, broadcasting or event industry
• Familiarity with learning management systems or content authoring tools
• Experience with platforms like Zendesk or Jira (or similar systems)

What you’ll get

• An ambitious, inclusive, diverse international team
• A competitive salary based on experience and an additional 8% of your yearly gross income paid out every May
• A “13th month” annual bonus based on company results
• 25 days of paid vacation, plus one extra day off each year up to your 5-year anniversary
• A paid 4-week sabbatical after 5 years to go on an adventure
• Flexible WFH policy & work from anywhere for 4 weeks a year
• A shiny Windows or Mac of your choice
• An annual training budget to boost your skill
• A comprehensive healthcare plan and a pension plan with 3% company matching
• Access to OpenUp for mental well-being and personal growth
• A flexible and engaging work environment and various team activities
• An amazing office in the heart of Utrecht

Location

This role is based in Utrecht, Netherlands. We are looking for candidates who are local or willing to relocate, as we need local timezone support in these languages for our current workload.