Business G2M Technology Associate Director

In this role, you will set and execute the Go-to-Market technology strategy for the Sales and Service organization of Wolters Kluwer’s division Legal & Regulatory. You will be responsible for improving performance, efficiency, and customer self-service. You own the Sales & Service tech landscape and lead key initiatives such as Salesforce Sales & Service Cloud, SFDC CPQ, and AI, working closely with senior stakeholders and global teams.

Legal Regulatory Marketing & Sales Center of Excellence

Mission

Mission of the position is to drive performance by defining and implementing state-of-the-art modern technology and processes for the LR Sales organisations, and to drive customer self-service and efficiency through technology for our LR Service organisations. G2M technology and processes need to function seamlessly with Marketing technology and Finance technology.

Determining the direction of G2M technology adoption in LR Sales and Service, aligning on business priorities, and defining programs and projects to execute are core activities to the role. Important programs at this moment include the roll-out of Salesforce Sales & Service Cloud in the EU, the roll-out of SFDC CPQ in selected business units, and harmonizing Sales technologies with a large focus on AI.

In addition, you are responsible for and owner of the LR Sales & Service technology landscape. In that role you will define what tools are needed to better enable Sales/Service and improve performance, select these together with stakeholders, implement, and evaluate.

The Associate Director G2M Technology reports to the LR Marketing and Sales Vice President. In this role there is close collaboration within Global RevOps with other technology-responsible managers, with GTS (the WK IT department), with the LR business unit sales and service leaders, and with Procurement. The Associate Director G2M Technology represents the LR Division in global projects and drives global standards across LR.

In this role, you will be travelling approx. 20-30% of the time.

Essential Duties & Responsibilities

• Holds primary responsibility for setting the strategy for Sales & Service technology within the LR division, including future landscape (in alignment with global RevOps), phasing, cost determination, approach, etc.
• Coordinates technology strategic planning for VSP (multi-year strategy planning) and budget, and builds cases for how (harmonized and AI) technology will contribute to improved performance of Sales and Service in LR.
• Defines LR-wide projects needed for sales and service technology harmonization, projects to scale AI adoption to accelerate performance, and initiatives for the optimization and harmonization of the tech landscape.
• Develops a clear roadmap to align priorities within RevOps and LR strategic business objectives, including business case creation, project dependency management, resource planning, and stakeholder alignment.
• Leads sales and service technology projects and programs across the Legal & Regulatory Division from a business perspective (technical leadership is done by GTS), including business program management and driving LR steerco meetings and decision making.
• Oversees costs and drives cost improvements of sales and service technology spend in close collaboration with RevOps and Procurement; responsible for budget keeping of sales & service technology projects.
• Drives adoption of the system tech stack and coordinates best practice sharing; responsible for training program management for tech adoption to drive performance.
• Defines how to deliver insights from technology used for reporting and forecasting, to drive insights and decision making.
• Defines and organizes appropriate governance and organizational structure for the implementation and management of LR sales and service technology.
• Continuously optimizes technology from a security and privacy perspective.
• Operates as a linking pin for technology between RevOps, LR division, GTS, Procurement, and privacy and security departments.

About You

• Extensive program management skills and experience with complex project management, multi-functional team management, and stakeholder alignment.
• Preferably experience with driving performance optimization programs using technology for Sales or Service teams.
• Preferably in-depth experience in Salesforce tools.
• Capable of driving decision making and serving as a senior advisor to management.
• Experience in strategy and in setting up and driving technology programs, including financials, budgeting, and business case creation.
• Broad knowledge of sales & service technology, specifically SFDC and sales enablement related technologies.
• Knowledge of AI implementations and AI scaling in sales and service organizations; experience with experimenting and translating to scalable solutions.
• Experience in procurement processes and optimizing technology portfolios.
• Pragmatical problem solver, able to analyze complex issues and create fact-based recommendations.
• Capable of operating in a complex matrixed organization; networker and strong stakeholder manager, with experience gaining informal leadership through knowledge, persistence, and sophisticated communication for stakeholder alignment.
• Fluent in English, both written and spoken.

What do we offer?

Next to a compensation and benefits package in line with the market, we also offer the following when based in The Netherlands:

• Personal Choice Budget
• Lease car
• Phone and laptop
• Pension Scheme
• A flexible, hybrid work setup
• An engaged, diverse, and quality driven team

The package might differ slightly when based in one of the other locations mentioned. Wolters Kluwer invests continuously in the growth and competencies of its employees by giving them many opportunities to develop.