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Product Manager
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Backbase is a global leader in engagement banking platforms – trusted by over 150 financial institutions worldwide. Our mission is to empower banks and credit unions to innovate faster and deliver seamless, personalized digital experiences to millions of end-users. This role will give you a chance to help develop AI tools that support building these solutions.
About the role
We’re scaling our Amsterdam hub – and we want product thinkers, creators, and doers to join us in building something impactful. As a Product Manager, you’ll lead the evolution of our banking platform used by global clients. You’ll collaborate with world-class teams, work in a modern agile environment, and help shape the next generation of financial technology.
Although you are the owner and hold the accountability, at this level we expect the guidance of and collaboration with more senior PMs and Engineering Managers to be high. That being said, you have several years of experience and are a professional and independent worker. This means that you are comfortable working with your team and you understand and are able to navigate team goals and dynamics.
At Backbase you develop your PM capabilities across these 4 main domains which are heavily emphasized towards product execution:
- Working with the team (providing direction and guardrails)
- Working with the process (methodology, execution and decision making)
- Working with the product (visioning/ideation & measuring success)
- Working with people (stakeholder relations, coordination & collaboration)
What you'll do
- Drive the product strategy, roadmap, and delivery for key areas of our banking platform
- Collaborate with designers, engineers, business stakeholders, and other PMs to shape features from idea to launch
- Conduct discovery and user research to deeply understand customer needs and industry trends
- Prioritize trade-offs using data, feedback, and product intuition
- Ensure successful execution – you own the outcome, not just the backlog
Who you are
Must-haves:
- 5+ years experience as a Product Manager in a software product company
- Strong track record of end-to-end product ownership (ideation → launch → iteration)
- Experience working closely with software engineers and agile delivery teams
- Excellent communication and stakeholder management skills
- A product mindset: customer-focused, curious, and outcome-driven
Good-to-haves (we’ll support your learning):
- Familiarity with SaaS, cloud-native platforms, or digital platforms
- Interest or experience in fintech, banking, or digital customer journeys
- Knowledge of DevOps or observability tools
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to…
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to transform their tired online and mobile channels into engaging customer experiences, holistically managed from a single platform.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as a leader in terms of customer experience, mobile and omni-channel focus, innovation, and time-to-value. Unlike most traditional IT portal vendors, Backbase has created a modern, business-driven solution that makes CXP management easy for digital professionals. This means lower costs, and more flexibility for optimizing all online channels without the need for IT support. Backbase CXP’s lean, widget-based architecture provides the flexibility and agility enterprises need to create modern experiences that truly empower business owners and customers.
The unique Backbase approach enables enterprises to drive self-service, fuel online revenues and turn their online channel into a full-service customer experience platform. Global organizations such as GE, ABN AMRO, AIG, Nation Wide, Nordstrom, KPN, Bank of America, Barclays, ING, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s technology.
Backbase was founded in 2003 and is privately funded with operations in New York, Atlanta, Amsterdam, Singapore, and London.
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