EMEA Ecommerce Merchandising Specialist - The Netherlands

This role is offered as a temporary 12-month position, based in the The Netherlands office in Arnhem, as we are looking for support during a colleague’s maternity leave.

Summary

The Ecommerce Merchandising Specialist will be working inside of the Digital Commerce team for EMEA involved in the online purchase experience on our 14 European websites, more precisely in the Digital team. You will be improving the after sales experience, the payment gateway performance and management, Ecom logistics and the rider post purchase satisfaction, as well as helping countries roll-out improvements and projects along with Specialized Global.

You’ll be part of a multi-faceted Ecommerce team, overseeing the workflow, and multiple connection points to the rider.

Responsibilities

• Responsible for product activation, deactivation, pricing on Specialized.com.

• Responsible for localization of assets to our regional languages.

• Manage the special sales programs (Pro program, Employee program).

• Manage the open orders and work with finance to do the reconciliation.

• Support markets in their day-to-day business and operations related to Ecommerce.

• Support markets in their promotional efforts, by creating coupons, promo rules and adjustments to delivery modes.

• Update stakeholders during our MBRs.

• Work with Operations to ensure a good and steady picking and delivery process during promotional campaigns and ensuring efficiency to the B2C process.

• Participate in Monthly Business Review meetings with Product Managers and internal Stakeholders to ensure a correct execution of our roadmap and ensure customer satisfaction.

Qualifications

• 1-3 years of experience from working with E-commerce merchandising for a premium fashion or lifestyle brand.

• Experience with portfolios of more than 5000 SKUs, ideally in retail.

• Experience collaborating with multiple regions.

• 3 years of work experience with ecommerce operation, logistic, consumer service.

• Service oriented and hands-on approach.

• Acute attention to detail in all aspects of responsibilities.

• Strong and proven analytical skills.

• Excellent MS Office skills (MS Excel, MS PowerPoint).

• Experience with a website back-end platform (Hybris is preferred) and with an ERP (Oracle).

• Advanced oral and written communication skills (English required, any other European language is a plus).

• Experience on project management and business development.

• Knowledge and understanding of ecommerce operations and logistics.

• Good communication with stakeholders at different levels.

Why Specialized?

We truly value the passion and dedication our team brings to Specialized. In return for your invaluable contribution, we offer a generous and well-rounded benefits package designed to support your wellbeing, growth, and lifestyle:

• A competitive and market-based salary.

• Competitive bike loan & purchase policy – ride the best, with support from us.

• Competitive equipment & apparel purchase policy - gear up with confidence.

• Opportunities to stay active: Join a sporty lunch ride through the woods or on the road, enjoy a full workout in our in-house gym with showers and changing rooms, or go for a run with colleagues.

• Excellent secondary benefits, including pension, additional insurance and a collective health insurance plan.

• Your choice of an NS Business Card or travel allowance (€0,23 per km).

• Enjoy flexible working with a mix of office and a remote day, with a proper home office setup and a home-working allowance (€2,50 per day).

• Regular fun team activities.

• Make a real impact in the lives of riders across Europe and The Netherlands.

• Work with a global leader in cycling innovation.

• Be part of a supportive, passionate team.

About Specialized

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers.