Data Analyst

We have an exciting opportunity for you to join our team as a Digital Marketing Analyst.

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers.

In FedEx Digital there is a passionate team of 1000+ digital, marketing and IT professionals, stretching from product managers to designers, developers to UX researchers and data specialists. A global team, based in Memphis, Amsterdam, and Bangalore. We develop FedEx digital solutions that enhance the customer experience with our transportation network.

What you will be doing

As a Senior Data Analyst on the Online Shipping team, you will play a critical role in uncovering insights on behavior, preferences, and performance, enabling the product team to tailor features, optimize workflows, and deliver a compelling experience for every customer segment. You will work closely with product managers, marketing, analytics engineers, and data scientists in an Agile environment, turning complex data into actionable insights that influence strategy and improve the customer experience.

Your responsibilities will include:

• Analyzing customer behavior during the shipment creation process to identify opportunities for improved engagement, conversion, and retention.
• Developing and maintaining dashboards and reports to monitor customer activity metrics and performance.
• Collaborating closely with product and marketing teams to evaluate workflows, experiments, and campaigns.
• Conducting deep-dive analyses to uncover trends, patterns, and actionable business insights.
• Partnering with data engineers to ensure seamless data integration across multiple sources.
• Communicating insights clearly and effectively to stakeholders, influencing strategic decisions.
• Applying A/B testing and experimentation methodologies to validate process improvements and initiatives.
• Proactively identifying opportunities to optimize workflows, enhance analytical practices, and share best practices across teams.

What do you bring with you

• Master’s degree in Business, Data Science, Computer Science, or related field (Bachelor's degree with extensive experience also considered).
• 6+ years of experience in data analysis, preferably within digital platforms or customer acquisition domains.
• Strong SQL skills for data extraction, transformation, and modeling.
• Proficiency with data visualization tools, preferably Power BI (Tableau acceptable).
• Experience with Python or R for advanced analytics.
• Deep understanding of A/B testing principles, statistical analysis, and experimentation design.
• Excellent communication and storytelling skills, with the ability to translate complex data into clear business insights, as well as translating analytics requests into data product.
• Hands-on experience with Adobe Analytics, Google Analytics, or similar platforms.
• Proven ability to work cross-functionally with product, marketing, and engineering teams in a fast-paced, Agile environment.
• Strong proactivity and stakeholder management skills, able to drive initiatives independently and influence decisions.
• Experience with building tracking plan.
• Familiarity with Git/GitHub and DBT is a plus.

What we offer

• Attractive compensation package
• An independent position with lots of responsibility
• Working in a lean, agile environment
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• A challenging position in an international, dynamic working environment.
• All digital disciplines in one building, so it is easy to collaborate and learn from each other