HR Operations Specialist (German and English)

Job description

In this role as an HR Operations Specialist (German and English), you will be the first point of contact for managers and employees at all levels of the organization regarding HR policies, HR life cycle processes, and Workday system questions.

What you will do:

• You will be responsible for answering and handling inbound calls and cases from internal customers on HR related issues, as well as redirect questions to other, appropriate HR resources such as Payroll, Talent Management, and Compensation & Benefits.
• You will provide accurate, consistent and timely responses via telephone, Teams and HR case management system.
• You will direct employees and managers to the appropriate online support materials, reports, tools systems, and/or vendors, if applicable.
• You will escalate/elevate complex cases to other functions such as the Payroll Specialists, Benefits Administrator, Compensation analyst, HR Business Partner, etc., with deeper subject matter expertise, when additional research or interpretation is required.
• You will manage workload efficiency to fulfil commitments in accordance with established service level agreements (SLA’s).

What you will need:

• Bachelor’s degree in Business Administration/ Human Resources or related field or equivalent relevant experience.
• Fluent German and English essential. Additional languages such Polish or French preferred.
• 1-2 years HR Administration and/or customer service experience is preferred.
• Strong relationship management and customer service skills.

What we offer:

• Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
• Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.