Data & AI Governance Operations Analyst (PMO)

At Booking.com, data drives our decisions and technology is at our core. The Data & AI Governance department enables policies, standards, processes and technology for governing data and AI, helping drive excellence in leveraging secure, trusted, accessible data for data-driven decision making.

About the team

The Data & AI Governance department supports data-driven decision making through:

• An overarching Data & AI Policy, including associated standards
• Data & AI Governance, including meta and master data management
• Data & AI Delivery Governance
• Data & AI Quality, including both technical and business quality measures

This enables the maturity of Data and AI capabilities across Booking.com, unlocking data and algorithms as assets for delivering innovative growth opportunities and cost saving operational efficiencies.

Role description

The Data & AI Governance Operations Analyst I is responsible for governance and project management initiatives within the department. The role partners with various teams to support and proactively facilitate work between them, business units, and centralized functions. You will help teams scope and plan projects by documenting project goals, KPIs, roadmaps, and main deliverables.

You will ensure projects are managed consistently, build engagement with business units and central functions, and (where needed) support governance over decisions required for sign-off. In some cases, the role requires dealing with external vendors and managing external stakeholders.

You will also help teams mitigate project risks and dependencies to ensure progress toward milestones. First and foremost, you will ensure team roadmaps and plans focus on agreed business priorities, dependencies, and strategies—designed based on data and business needs—and deliver against shared objectives and goals.

Key job responsibilities and duties

• Contribute to the definition, review, update and roll-out of the Data & AI Governance framework and related standards and guidelines across business units.
• Collaborate with Risk and Compliance to understand Data Governance risk position and appetite, and to communicate, lead and measure mitigation activities, including how Data & AI Governance can support implementation and compliance for Data and AI across Booking.
• Ensure alignment between Data & AI governance methodology, Data Privacy procedures and requirements, the IT Information Security strategy, and new regulatory compliance such as DMA/DSA and the EU AI Act by working closely with Legal teams.

Role qualifications and requirements

Data and AI Governance

• Data Stewardship: Assist in defining Data Ownership and Stewardship structures, helping ensure clear accountability and supporting the onboarding process for data stewards.
• Data & AI Governance Principles: Support the application and implementation of Data & AI Governance principles, processes, and standards to help maintain consistent governance practices.
• Regulatory Compliance: Help ensure compliance with Data & AI regulatory policies, such as GDPR, DMA, SOx, and the EU AI Act, by staying informed about updates and assisting with incorporating them into governance practices.
• Data & AI Governance Practices: Assist with tasks related to data cataloging, profiling, metadata management, data classification, data lineage, and workflows, helping ensure proper governance of key data elements.

Project Management

• Craft Methodology and Standards: Apply structured methodology to and lead project/change management activities.
• E2E Project Management: Lead independently end-to-end (E2E) low/medium project/workstream and/or support high complexity projects from scoping to execution, analysis, recommendation and implementation.
• Project Initiation and Planning: With limited supervision, drive program scoping and planning by working with different teams and creating associated documentation.
• Project Implementation and Completion: Drive project plan execution, ensuring project objectives are met on agreed timelines; track and report progress; and ensure project closing and correct handover to business as usual.
• Project Governance: With limited supervision, design and implement project governance and delivery structure to ensure efficient delivery, communication and decision making.
• Delivery/Impact: Drive the progress and successful delivery of initiatives that bring value to the business.
• Stakeholder Management: Primary point of contact for project-related queries; ability to work and productively interact with stakeholders up to Director level.
• Success Metrics: Define and measure the success metrics of the projects in scope.
• Facilitator: Lead independent workshops to support the delivery of the projects.
• Project Management Tooling: Knowledge of Atlassian Jira and Confluence.

Experience requirements

• 1+ years of experience around Data Governance, or alternatively 2+ years of experience working with data (e.g., Data Analysis, Business Analysis, analytical background).
• 2–3 years of relevant project management experience.

Benefits & perks

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well as unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.
• Living and working in Amsterdam, one of the most cosmopolitan cities in Europe.
• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide.
• Working in a fast-paced and performance driven culture.
• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit.
• Promote and drive impactful and innovative engineering solutions.
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation.
• Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com.