Our purpose is to satisfy the changing needs of our customers in a rapidly evolving energy world.
"There are three shifts driving change in the energy market and in our business: decentralisation of the energy system, customer power and digitalisation. Our strategy means that Centrica can react quickly and flexibly to these changes, and is strongly positioned to meet the needs…

Our purpose is to satisfy the changing needs of our customers in a rapidly evolving energy world.

"There are three shifts driving change in the energy market and in our business: decentralisation of the energy system, customer power and digitalisation. Our strategy means that Centrica can react quickly and flexibly to these changes, and is strongly positioned to meet the needs of our customers, now and in the future."
Iain Conn, Group Chief Executive

These macro-trends are driving changes in the energy landscape:

Decentralisation - Globally, as we pursue lower carbon and more efficient solutions, the energy system is becoming decentralised with more technologies available and viable, close to the customer.

Digitalisation - Technological developments, both physical and digital, are accelerating the pace of change. Capability in these areas is key to keeping up with customers and their changing needs.

Power to the customer - As a result of increased choice and alternatives, the customer is becoming more powerful. Owning the relationship with customers and satisfying their needs is critical to our success.

These trends demand we deliver more decentralised technologies and propositions, stronger digital capabilities, and give our customers a better and more personalised service.
That’s why we’ve put ‘satisfying the changing needs of our customers’ at the heart of our strategy.

Our purpose is to satisfy the changing needs of our customers in a rapidly evolving energy world.
"There are three shifts driving change in the energy market and in our business: decentralisation of the energy system, customer power and digitalisation. Our strategy means that Centrica can react quickly and flexibly to these changes, and is strongly positioned to meet the needs…

Our purpose is to satisfy the changing needs of our customers in a rapidly evolving energy world.

"There are three shifts driving change in the energy market and in our business: decentralisation of the energy system, customer power and digitalisation. Our strategy means that Centrica can react quickly and flexibly to these changes, and is strongly positioned to meet the needs of our customers, now and in the future."
Iain Conn, Group Chief Executive

These macro-trends are driving changes in the energy landscape:

Decentralisation - Globally, as we pursue lower carbon and more efficient solutions, the energy system is becoming decentralised with more technologies available and viable, close to the customer.

Digitalisation - Technological developments, both physical and digital, are accelerating the pace of change. Capability in these areas is key to keeping up with customers and their changing needs.

Power to the customer - As a result of increased choice and alternatives, the customer is becoming more powerful. Owning the relationship with customers and satisfying their needs is critical to our success.

These trends demand we deliver more decentralised technologies and propositions, stronger digital capabilities, and give our customers a better and more personalised service.
That’s why we’ve put ‘satisfying the changing needs of our customers’ at the heart of our strategy.