Organization Effectiveness Expert

Impact accelerator for bol and its 2,900 employees

How do you make our customers happy?

At bol, we create impact every day—together with 47,000 partners, for 13.7 million customers. As the world around us changes faster than ever, driven by AI, shifting competition and increasing legislation, the opportunities in ecommerce are enormous—and so are the risks. To stay relevant and win for our partners and customers, we must continuously evolve how we operate. Your mission is to help set our organization up for long-term success in this changing landscape by boosting our effectiveness, accelerating our impact and transforming the way we work at scale—so we can amplify what we do best and take our impact to new heights.

The biggest challenge

At bol, we are still driven by the same passion: to reinvent retail by challenging the status quo and blazing new trails. Our teams operate with real influence—close to customers, partners and the latest tech innovations. But in a world where change accelerates rapidly and innovation follows innovation, we must increase our impact and build an adaptable organization that stays future-relevant at scale, fully unlocking the potential of breakthroughs like AI. The goal is clear: innovate faster and create more value for our customers. Can you strike the right balance between autonomy and alignment, speed and stability? Your challenge is to bring expertise and, together with the business, shape and evolve an operating model that enables teams to better realize customer ambitions—knowing full well that textbooks don’t offer clearcut answers to the realities you’ll face.

What you'll do

You’ll join our Organization Effectiveness team of eight and collaborate closely with leaders and teams across bol, improving the organization every day to maximize our impact at scale. Reporting to the Head of Organization Effectiveness (within People & Organisation Performance), you’ll be the expert shaping the future of our dynamic, fast-paced organization—working hands-on with the business to design, implement and roll out new operating model solutions that directly support our transformation and growth. No two days look the same—and that’s exactly how we like it. Key responsibilities:

• Turn insight into impact: Use data-driven prioritization and sharp diagnostics to pinpoint where organizational change matters most, guiding leaders toward the few strategic interventions that generate real business impact.
• Shape how bol operates: Design clear, strategic and scalable operating model choices—across org design, roles, ways of working and behaviors—that balance autonomy with alignment and enable teams to perform at their best.
• Make change real: Partner with the business to bring solutions and behavioral change to life through co-creation, experiments and fast feedback, ensuring new ways of working genuinely stick.
• Evolve the organization at scale: Continuously spot friction, learn fast and refine how we work as bol grows—keeping the organization effective, adaptable and future-ready.
• Connect people, teams and strategy: Act as a trusted bridge between leaders, teams and People&, aligning perspectives and turning insights into practical solutions that move bol’s operating model forward.
• Bring clarity to careers and roles: Shape bol’s work and career architecture—from talent language to job grading—creating transparency, fairness and consistency as the organization grows and evolves.
• Influence senior stakeholders: Challenge perspectives and work with senior leaders to cut through organizational complexity and create shared clarity on operating model solutions that make most impact.

Why you can make a difference

You approach the operating model as a set of strategic and analytical levers, carefully weighing trade-offs and anticipating organization-wide impact. With 7+ years of experience leading complex transformations, you combine deep expertise with a pragmatic, agile mindset—translating business challenges into elegant, scalable operating-model solutions. You partner closely with the business and People& organization to bring these changes to life and ensure they truly stick through effective change management. Your broad perspective on team and organizational effectiveness enables innovative solutions, and your people-oriented approach makes you a natural bridgebuilder who delivers results. You know there’s no cookie-cutter path to success at bol: you tailor your approach to our unique context, balancing ambition with execution and always knowing how to turn vision into tangible progress.

3 reasons why this is (not) for you

• Pure theoretician You excel at developing theoretical solutions, but converting them into operational realities? No thanks, that seems tedious.
• Safe distance keeper You’re comfortable advising stakeholders on solutions, but taking real ownership of the results and business impact they create scares you.
• Risk-averse perfectionist You can't decide an issue until every detail is mapped out.

• Elephant in the room You don't hesitate to point out and discuss challenging issues – even with senior leaders - if that's what it takes to accelerate progress.
• Proven bridge builder and change manager You have extensive experience and a demonstrable talent for managing complex change processes with a people-oriented approach.
• Operating model as a means to impact You leverage operating model principles to solve real business problems, always weighing trade-offs that optimize what is best for bol as a whole.

Where you'll work

You’ll land in our Organization Effectiveness team of 8, collaborating with departments across bol to improve the organization daily. As part of People & Organization Performance, you’ll work at the intersection of strategy and execution, helping teams to maximize their impact. At a retail tech platform where 2,900 colleagues serve 13.7 million customers and 47,000 partners, you’ll profoundly influence how we scale and evolve.

Perks

• At bol we understand like no other that you have to take care of yourself first, then your environment and then bol. In that order. Therefore, everyone at bol receives 29 days of vacation.
• Bol wants to ensure that you make the best possible transition. We offer relocation assistance to the Netherlands from the moment you have the job.
• Whether you travel by public transport or car, we’ve got you covered with reimbursement and electric car charging facilities.