Internship: Accelerate the use of AI within the Service Organization of Vanderlande

Internship assignment: Accelerate the use of AI within the Service Organization of Vanderlande

Description of assignment

We are looking for a candidate to explore how AI can strengthen the Service Organization within Domain Distribution. You will analyze our existing processes, identify valuable AI use cases, and prioritize them based on feasibility, business value, and technological readiness. You will validate the most promising opportunities and deliver a clear advisory report with a roadmap for strategic AI adoption. The goal is to improve efficiency, reduce repetitive tasks, and enhance decision making and customer satisfaction.

Department description

You will be performing this internship within the Service Excellence Department. This is a small global team that drives improvements for the different Service Teams around the world. This can be on Service Operations Support, Capability Management, Service Development and Strategy & Governance. Your mentor will be the Service Excellence Manager who is responsible for the Service Development scope.

In this central team you are connected to colleagues around the globe. Teams and roles that you can connect with are process engineers, either from the Service Desk or form Site Based Teams in the field, but also subject matter experts around the Service Organization and Technical experts from the ICT organization.

Tasks/responsibilities

• Analyze current service processes to identify inefficiencies, pain points, and improvement opportunities.
• Interview and collaborate with subject matter experts across the Service Organization.
• Map areas where AI could create measurable benefits, such as faster decision‑making or reduced manual work.
• Evaluate potential AI use cases (e.g., predictive maintenance, intelligent diagnostics, workflow automation, customer support optimization).
• Assess each use case based on feasibility, business value, and technology readiness.
• Create a prioritized list of AI use cases to support strategic adoption.
• Develop a recommendation roadmap for AI implementation within the Service domain.
• Deliver a Proof‑of‑Concept or Minimum Viable Product for one selected AI use case, with support from technical experts where needed.

Your profile

• Strong analytical skills and the ability to systematically assess processes and identify opportunities for improvement.
• Affinity with AI, data science, or digital technologies—interest in topics such as predictive maintenance, intelligent diagnostics, automation, or workflow optimization.
• Experience with (or willingness to learn) programming or analytical tools such as Python, SQL, or machine‑learning frameworks.
• *Mandatory enrolment to a Dutch Education System & resident of The Netherlands

internship@vanderlande.com