Delivery Manager Professional Services EMEA

Manager, Professional Services (EMEA)

Job Summary

About the role:

Rubrik Professional Services is looking for an experienced leader to grow and build a Professional Services Organization in North America. In this role, you will be focused on team development, services creation, go to market strategy, and overall customer experience. You will have demonstrated success building a team that focuses on the largest, more complex, customer environments and successfully delivering defined outcomes. You will be responsible for individual development and growth for team members and forecasting resources needs based upon demand and customer requirements.

About you:

As a leader within the PS Organization, you will be responsible for all aspects of services business within the region.

The Ideal Candidate for the Manager demonstrates:

• Extensive knowledge of PS metrics
• Demonstrated capability to enable team members with both technical and non-technical development
• Understanding of legal requirements for Professional Services
• Familiarity with subcontracting process and management
• Desire to create and build vs. manage and maintain
• 3-5 years of experience managing people
• 7+ years of experience in a professional services organization

Responsibilities:

• Lead, coach and enable your consulting team
• Manage team skill sets - find the optimal balance and plan ahead
• Manage team utilization
• Engage with the customer - build trust and relationships
• Work with project management to assign the best resources for the job
• Manage changes, risks and escalation and be the escalation point for the customer
• Manage your internal and external stakeholders
• Manage the company commercial interests
• Work with our partner ecosystem to find staffing or work in hybrid teams
• Improve delivery processes
• Report on project progress and budget

About the team:

Rubrik Professional Services transforms possibilities into outcomes. Our portfolio of services uncovers and exploits the unique opportunities made possible by Rubrik technology. Drawing on our unparalleled product expertise and customer experiences, we collaborate with the customer to identify and address technical challenges, improve operational efficiency, and maximize your investment in Rubrik.

We’re looking for individuals focused on customer success and providing the best customer experience possible. As a member of the PS team we are 100 percent focused to provide the required outcomes and success of our customers.