Customer Program Manager

This role is for a Customer Program Manager, overseeing post-sales activities for assigned Automotive and/or Enterprise customers in the European market. You will manage medium to large programs with a focus on exceptional customer satisfaction and operational efficiency, providing technical guidance to ensure deliverables align with both customer and organizational expectations.

What you'll do

• Manage post-sales activities and delivery of customer programs for Automotive and enterprise clients in Europe.
• Collaborate with internal teams to ensure product delivery meets and exceeds customer expectations.
• Be accountable for program delivery within budget while addressing complex customer needs and requirements.
• Establish and nurture strong relationships with customers, working closely with account managers to address escalations.
• Develop and implement comprehensive project plans, ensuring compliance with budget and quality standards.
• Facilitate cross-functional meetings, documenting critical communications and engaging with engineering and product units.
• Champion best practices in risk mitigation, stakeholder alignment, and successful program delivery.
• Act as a spokesperson for senior stakeholders, promoting a culture of collaboration and customer obsession.
• Represent the customer in the TomTom product units, ensuring the customer’s requirements and needs are addressed; follow up on projects, operational activities, and delivery schedules that are critical to the customer.

Leadership Behaviors & Principles

• Coordinate, facilitate, influence and resolve impediments internally and externally to ensure smooth deliveries and contract fulfillment.
• Communicate priorities effectively while promoting a culture of accountability and continuous improvement.
• Proactively define and optimize resource requirements, resolving technical and operational challenges.
• Maintain consistent communication with management regarding performance and sensitive issues.
• Operate independently, requiring guidance only in highly complex scenarios, while driving innovation in technical processes.
• Empathize with diverse cultural backgrounds and effectively manage multi-disciplinary stakeholders.

What you'll need

• Bachelor’s degree in Engineering, Computer Science, or related field; extensive experience in the software development lifecycle is essential.
• Minimum of 5 years of professional experience in project management and product lifecycle management with a focus on complex projects.
• Strong knowledge of the automotive & enterprise industry trends and their implications for strategic development.
• Excellent communication, influencing and presentation skills; mastery of English. An additional language (German, French, Dutch, Chinese) is a plus.
• Dynamic, outgoing, pro-active, results oriented, autonomous, hands-on, creative thinking, highly motivated professional with a can-do attitude, comfortable working in a changing environment.
• Willingness to travel internationally as required.
• Demonstrated autonomy, proactiveness, commercial acumen, and comfort in operating with ambiguity.
• Savvy user of Office applications (Outlook, Word, Excel, PowerPoint, Visio, …).

What we offer

A competitive compensation package, of course.

Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O’Reilly and LinkedIn Learning.

Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.

Work flexibility, where TomTom’ers, in agreement with their manager and team, use both the office and home to focus, collaborate, learn and socialize. It’s all about getting the best out of both worlds – we ask TomTom’ers to come to the office two days a week, and the remaining three are free to be worked in either location.

Improve your home office with a setup budget and get extra support with a monthly allowance.

Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we’re mapping.

Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday.

Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world.

Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom!

Meet your team

We're the Automotive Systems Product Unit. We deliver innovative solutions to leading automakers in the global automotive industry. Together with your team, you will develop these solutions from conception to completion, finding where you can make the most impact to improve the lives of millions of drivers.

At TomTom...

You’ll help people find their way in the world.

Work with a team of 3,600+ unique, curious and passionate problem-solvers. Together, we’ll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.