Quality Program Manager

About Corporate Quality Team

The Corporate Quality team is part of Corporate QHSE and assures the effective implementation of the Quality Management policies, guidelines and standards throughout the entire organisation. The team supports our customer domains (Airports, Distribution and Warehouse) and our business functions (Technology and Supply) by coordination of actions across these areas and facilitation towards an aligned way of working.

The Quality Program Manager will typically coordinate parts of the execution of the Quality strategy and partner with relevant stakeholders across the organisation to manage required improvements. Acting as a change manager, you will identify how required improvements should be effectively implemented. In addition, you will act as an expert in problem solving and auditing activities to facilitate the organisation in preventive action implementation and verification of effectiveness.

For this role, the focus area in the Quality Management System will be nonconformity management and management of change.

Given the above, the Quality Program Manager for Corporate Quality must have a people-oriented approach to managing change, as well as the ability to communicate effectively and influence internal and external stakeholders. You will report to the Corporate Quality Lead in this role.

What will you be doing?

In your role you will have responsibility for the following:

• Lead and coordinate the implementation of parts of the Quality strategy by leading experts from various disciplines, including implementing and maintaining nonconformity management and management of change activities.
• Manage stakeholder expectations throughout the execution of the Quality program and execute change management activities.
• Conduct audits and assessments to evaluate the effectiveness and integration of corrective and preventive actions. Identify areas that require verification and/or validation to initiate and perform audits and assessments accordingly.
• Support the organization in fostering a culture of prevention, ensuring that corrective and preventive actions are taken not just on the product, but also on the process to prevent recurrence.
• Translate information obtained during the problem-solving process into comprehensive and evidence-based data suitable for decision-making.
• Provide progress updates and present findings to organizational leadership for decision-making purposes. Generate clear, transparent, and fact-based reports that enable the leadership to make informed decisions.
• Monitor progress and communicate updates to relevant stakeholders responsible for oversight, ensuring that the loop is closed on results and actions.
• Recognize when to escalate issues and effectively manage stakeholders accordingly. Respond to escalations from others on nonconformities and provide support to team members from different disciplines when they require assistance.
• Act as the primary representative of customer interests and as a business partner to team members within the domains and across various functions. Occasional travel may be required based on business needs.

What do we ask from you:

• Bachelor or Master’s Degree in a (Technical) Business Management discipline.
• At least 10 years of work experience, preferably in a regulated industry and Quality Management.
• Fluency in English.
• Program and Change management knowledge and experience.
• Experience in management of (improvement) programs and projects.
• Experience working on and leading cross-functional teams as a facilitator.
• Skills in Root Cause Analysis, process mapping, and basic statistical knowledge (Histogram, Process Capability, etc.).
• Effective communication skills, with the ability to apply assorted styles and influencing techniques.
• Stakeholder management skills.
• Ability to think in terms of business risks and opportunities, and accordingly manage work priorities.
• Experience in applying problem solving methods (8D, PSDM, RATIO, A3).
• Knowledge of Lean, Six Sigma, FMEA.
• Understanding of the principles of Risk Management.
• Experience in Quality Management, Quality Assurance, or Continuous Improvement.
• Knowledge of International Management System Standards, e.g., ISO 9001.
• Experienced and qualified Lead auditor (or willingness to undertake external training).

What do we offer you

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

This position offers a competitive salary range of €6,200 to €7,300 gross per month (excluding 8% holiday allowance).

On top of your fixed salary, you’ll receive the following secondary benefits:

• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• A Health & Wellbeing budget worth €300 per calendar year.
• Commuting allowance, including full reimbursement of travel by public transport.
• Working from home allowance.
• Collective pension scheme and discount on additional health insurance.
• Vanderlande Academy and training facilities to boost your skills.
• A variety of Vanderlande Network communities and initiatives.