Product Manager, Salesforce

We're looking for a Product Manager (Salesforce) to join our Global Information Systems Team. You will be responsible for leveraging best practices, understanding internal customer needs, translating them into clear, actionable direction and working hand-in-hand with development as the voice of the business.

What you’ll be doing:

• Building trusted relationships and managing stakeholders
• Product roadmapping & feature prioritization
• Defining and delivering measurable success metrics that align initiatives with business outcomes and decisions
• Understanding and documenting business processes, requirements, scenarios, and pain points
• Leading user research to deeply understand internal stakeholder needs, pain points, and workflows, ensuring product decisions are grounded in real user insights
• Facilitating the development of new business processes and identifying areas for optimization
• Analyzing and proposing new solutions to improve business performance
• Translating business requirements into instructions for technical teams to execute, and clarifying any issues throughout the development process
• Managing the agile development process, including sprint and release planning, user acceptance testing, and other related ceremonies
• Change management, including the development of training materials, communication plans, and launch schedules
• Cross-functional collaboration with various product & technology teams, corporate data, and Go-To-Market teams
• Contributing to the overall management and development of the IS Product Management Practice by continuously working to establish best practices and improve ways of working

What you need to bring:

Our team is responsible for ensuring everyone across the organization has the tools and systems in place to effectively do their jobs. We're looking for a candidate who has experience with the following:

• Demonstrated experience as a Product Manager or Business Analyst in SaaS implementations
• Ability to translate between business and technical stakeholders
• Intermediate knowledge of standard Salesforce features
• Proven success managing complex projects across multiple functional groups
• Experience with Agile Methodologies such as Scrum
• Ability to drive decisions, positively influence other team members, and thrive in an entrepreneurial environment
• Strong organizational skills with the ability to pivot and reprioritize across multiple projects
• Experience leading design workshops, proposing solutions, and building corresponding artifacts
• Salesforce and Scrum Master certification preferred

What’s in it for you?

• Lots of autonomy, flexible work culture, and the option of fully remote work
• Genuine career opportunities in a company that’s creating new jobs every day
• Opportunity to make a difference: help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Work in a team big enough for growth but lean enough to make a real impact
• Development of very high-traffic products, used at a global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed culture

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Weekly office lunch
• Extended healthcare benefits
• Health and wellness benefit of 400 Euros per year
• Mental health online platform and counseling & coaching services
• Volunteer day

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.