HR Specialist – Global Service Center

The beating heart of every organisation - it's all about our people! Join the people challenge, mix it with technology and join in on elevating our human capital!

As an HR Specialist in our Global Service Center, you’ll be the go-to support partner for our international HR Operations community. Every day, you’ll help colleagues in our local HR Operations teams navigate our core HR system, Workday, and its related processes. You’ll play a key role in ensuring smooth, accurate and consistent HR service delivery across all our markets. With your hands-on mentality and strong service mindset, you’ll make a real impact, both at our Head Office in Amsterdam and across our global HR Operations teams.

If you love HR processes, enjoy helping others, building international relationships, and solving issues that truly matter, this role is for you. This position is perfect for someone with solid analytical skills, a customer-focused approach, and the ability to communicate clearly in a fast-paced, international environment.

What you’ll do (and love doing)

• Be the first line of support for our Local HR Operations teams: Analyze incoming tickets, troubleshoot issues and guide users through Workday-related questions.
• Ensure timely, accurate ticket handling in ServiceNow, acting as our “ticket master” to safeguard quality and consistency.
• Escalate issues when needed and follow up until full resolution is achieved.
• Identify recurring errors, patterns, and improvement opportunities to help us continuously improve.
• Collaborate with our Global Process Automation and Tech & Data teams by providing input on priorities and improvements.
• Help facilitate training for our local HR Specialists in the countries.

You’ll work closely with the Sr. Global Service Center Specialist and report to the Global Service Center Lead, all part of the Global HR Operations team (7 people total) based in Amsterdam. Together, we ensure our local HR Operations colleagues can work as smoothly and efficiently as possible.

What makes you the perfect fit

• You have a passion for HR Operations and enjoy working with colleagues from different countries and cultures.
• You bring a strong service mindset and a can-do attitude.
• You enjoy HR processes, problem-solving, and delivering high-quality support.
• You are proactive, accurate and ready to tackle challenges hands-on.
• You are a true team player who takes ownership and delivers with care and consistency.

What you’ll bring

• HR expertise: You know what HR Operations is about and love bringing your knowledge on a Global level.

• Experience: 2 to 3 years in an HR Operations role.

• Tech-savvy: Experience with Workday and/or ServiceNow (or similar systems) is a big plus.

• Process mindset: You enjoy structure, documentation and maintaining quality standards.

• Great communicator: You explain complex topics simply and build trust through clear, open communication.

• Customer focused: You know what service is about and love helping others.

• Result driven: You don’t just spot issues, you love solving them.

Benefits of working at Rituals

• Unique opportunities for personal and professional growth
• Staff discount on Rituals products
• Attractive bonus
• Flexible working hours tailored to your personal rhythm
• Company & team events