Fraud Analyst

Discover a world where we empower frontline teams, optimise retail operations, and innovate to create seamless shop experiences for our customers in Retail Operations & Training.

At Rituals, we believe that meaningful experiences are shaped by the people behind them. As our global retail footprint continues to grow—more than 1,400 stores in 20 regions—we are committed to building a safe and trustworthy environment for our customers, colleagues, and partners. Our Risk & Fraud (R&F) team plays a vital role in this commitment. By combining data, curiosity, and a sharp analytical eye, we safeguard our business from emerging risks and fraud.

Your role

As a Fraud Analyst, you will analyze data, investigate unusual patterns, and proactively identify fraud risks across our international store network. With your analytical mindset and ability to connect dots, you turn complex data into clear recommendations that help prevent losses and strengthen our operational integrity.

Responsibilities:

• Investigate (potential) fraud cases across our global retail organization.
• Monitor and analyze transactions, cash-handling, and in-store stock data to identify atypical patterns.
• Detect emerging trends and new fraud methods, translating findings into actionable insights.
• Collaborate with internal stakeholders, such as HR, Store ICT, Legal, Customer Relations, Finance, and Retail Operational Excellence (Central Head Office/Local Head Office) to resolve cases and mitigate risks.
• Contribute to the development and implementation of preventive measures, processes, and internal controls to reduce fraud.
• Build and maintain dashboards and reports using Power BI and Splunk to support data-driven decision-making.

We believe in the power of connection with ourselves, each other, and the world around us. That is why at Rituals, we work 80 percent from the office and 20 percent from home. Together, we bring our brand philosophy to life by transforming everyday routines into meaningful moments.

The experience you bring:

• A relevant bachelor’s or master’s degree (for example Data Science, Business Administration, Criminology).
• 2–4 years of experience in data analysis, business intelligence, or risk/fraud.
• Experience with Excel, Power BI, and Splunk.
• Strong analytical skills and the ability to identify patterns, correlations, and anomalies.
• A proactive mindset, turning signals into solutions.
• Strong communication skills in English.
• Experience in retail or financial services is a strong plus.

Your competencies:

• Analytical and detail-oriented
• Reliable and discreet
• Collaborative and comfortable working cross-functionally
• Problem-solving and results-driven

Why this role at Rituals?

• A pivotal role in an international organization with stores in over 20 regions.
• The opportunity to help shape and build a growing Risk & Fraud team.
• A workplace at our iconic Central Head Office on the Keizersgracht.
• Room for personal development and continuous learning.

Benefits of working at Rituals

• Unique opportunities for personal and professional growth
• Staff discount on Rituals products
• Attractive bonus
• Flexible working hours tailored to your personal rhythm
• Company & team events