Senior Risk and Fraud Specialist

At Recharge, we’re making prepaid simple and accessible for everyone, everywhere. Whether it’s topping up your mobile, sending gaming credit, or grabbing a gift card, our platform gives people instant access to digital prepaid payment products across 180+ countries.

We’re already working with thousands of brands, have passed 2 million app downloads, and are on our way to €1b in sales. As a profitable scale-up with big ambitions—new markets, new products, and new ways to pay. And we’re just getting started.

Our team of 170+ people from 35+ nationalities are building something exciting—and we’re looking for curious, driven people to help us shape what’s next.

Senior Risk and Fraud Specialist

The role:

As our Senior Risk and Fraud specialist, you will be a pivotal force in advancing the capabilities and success of our Payments & Risk team.

Your expertise and mindset will be instrumental in shaping and executing our Risk and Fraud strategy and you will collaborate closely with product managers, BI and the Payments & Risk team to drive advancements on our roadmap.

You will work with a team of Fraud Analysts, responsible for rules configuration, projects, performance monitoring and data analysis with a consistent focus on priorities, KPIs and execution of the strategy. You will also share the accountability on the fraud ratios, approval rates and ultimately the chargeback result on the P&L.

You will be the bridge between multiple internal teams and a diverse ecosystem of external partners, including payment service providers and specialized risk management vendors.

Daily operations:

• Day-to-day fraud and risk management operations, including monitoring of transactions and customer activity across various payment methods and platforms to detect and mitigate emerging fraud trends and anomalies;
• Perform in-depth analysis to identify fraud activities or patterns, and pinpoint opportunities to optimize the payment and risk funnel - i.e. adding/removing layers of defense to maximize profit balancing acceptance, cost and fraud;
• Serve as a point of contact for ad-hoc questions related to fraud and risk from internal teams and external partners;
• Define, implement and refine fraud mitigation strategies tailored to different payment methods and evolving fraud typologies, ensuring a balance between risk prevention, customer experience and commercial objectives;
• Generate and present weekly and monthly reports on fraud performance and observed trends; proactively communicating insights and recommending actions.

Strategic Initiatives:

• Execute strategic projects focused on enhancing fraud prevention and/or payment optimization. This includes thorough analyses to identify opportunities, developing robust business cases with clear ROI and project execution through performance tracking and stakeholder reporting;
• Support in evaluation and potential integration of new payment and/or risk features by developing business cases that assess impact, risk, cost-benefit and align with long-term risk strategy;
• Work on continuous improvement of our risk management capabilities by developing (predictive) models and rule-based logic for risk management use-cases. This includes (dynamic) payment route optimization, A/B testing, risk scoring, customer segmentation based on risk factors and (real-time) anomaly detection;
• Explore and implement automation opportunities for routine risk management tasks, including reporting, alert generation and potentially aspects of rules deployment or model adjustments;
• Design and execute payment and risk strategies, fraud rules and user experience (from payments and risk perspective) to determine the optimal balance between conversion, cost and risk mitigation.

What you have:

• The ideal candidate has at least 5+ years of experience in fraud prevention or risk management;
• Very strong analytical, quantitative and critical thinking skills;
• Proficiency in SQL for complex data extraction, manipulation and analysis;
• Experience with data analysis and scripting languages such as Python for statistical analysis, automation and model development is highly desirable;
• Hands-on experience with data visualization tools such as Tableau to create insightful reports and dashboards.
• Familiarity with machine learning concepts and their application in fraud detection (e.g. classification, anomaly detection, clustering) is a strong plus;
• Knowledge of schemes’ fraud and chargeback regulations;
• Knowledge of fraud detection platforms/tools and rule engines;
• Ability and preference to take ownership, entrepreneurial, proactive with positive attitude, a self-starter who can manage multiple initiatives/priorities at once with a strong commercial sense;
• Team player with strong interpersonal, relationship-building, and stakeholder management skills;
• Excellent organizational and communication skills, attention to detail and analytical reasoning.

What we offer

• 30 days of holiday, a pension scheme, and one of the best relocation packages in Amsterdam
• Flexible working hours and an office overlooking the Amstel and working from abroad scheme
• Budget for noise-cancelling headphones, commuting and work from home allowances, annual learning budget
• Free breakfast, lunch and snacks by our in-house chef
• Unlimited access to mental health support by certified psychologists via OpenUp
• Free Dutch classes to help out with daily life in the Netherlands
• Regular parties, celebrations and other festive events.